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Business Profile

Bank

First Bank & Trust

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for First Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Bank & Trust has 23 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 15 Customer Reviews

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    Review Details

    • Paul J

      Date: 12/18/2022

      Problems With Logging In to My Account I had an unusual amount of trouble logging in to my credit card amount. I typed my password and it kept saying my password does not match our records. There was no ability for me to see what I was typing. That was the technical issue that kept me from logging in. Everything I could do had to be done by calling customer service. They indicated I could log in the next day, but the next day it said again "too many errors". It is possible that I my typing did not match what my new password was, but I could not check anything because the inability to check the letters I was typing. This may seem a minor problem, but it means I cannot look at data in my digital account. Thank you.

    • Kelly B

      Date: 12/11/2022

      I wish I could put zero star, this company is the worst I have dealt with. I regret continuing with them after HSBC. They canÂ’t resolve nothing, their website is filth. Their website provide no solution only telephone numbers. I spent 2 hrs and got transfer 5 times.

    • Michael R

      Date: 12/04/2022

      Michael R

      Date: 12/04/2022

      FB&T caused a drop in my credit score by allowing fraudulent charges to cause an over-limit. One month later, they showed an over-limit despite the fact that I am more than $1,100 BELOW my credit limit - with records from their own site to prove this. They again reported me to the credit bureaus as over-limit. If you deal with this company, know that their practices as well as their competence are highly questionable. As for me, I'm paying this account off in full and having done with them!

      First Bank & Trust

      Date: 12/05/2022

      Michael ****, thank you for taking the time to let us know about your experience. We are sorry to hear it did not meet expectations. We've noted your feedback and will share with the appropriate team. We will provide you with a direct mailed response regarding your concerns. - First Bank & Trust

    • charlie c.

      Date: 11/30/2022

      charlie c.

      Date: 11/30/2022

      I was paying on my ************** card every month, I was sending my payment in by the mail
      at least five or six days before it was due, and they said that they hasn't receive payment and it got worst. I started sending payment in one and two weeks in advance by mail, but they always say they they hasn't receive payment or they have not post yet, and all this did not start till I pay out a credit card. I no they should have receive those payments, but they practically call me a lie
      and possibly help mass up my credit. now my account is way manageable.

      First Bank & Trust

      Date: 12/15/2022

      Charlie *******, thank you for taking the time to let us know about your experience. We are sorry to hear it did not meet expectations. We've noted your feedback and will share with the appropriate team. We will send you a direct written response addressing your concerns. - First Bank & Trust

    • Erica C

      Date: 11/08/2022

      I'm not pleased with this company at all! Recently there was an acquisition and this company is now my credit card servicer. I knew the company wasn't decent right away. I was setup for automatic payments. My payments are due on the 9th of each month. I received an email on 10/29 citing that I missed a payment. On 10/30 I received an email reminding me that a reoccurring payment is scheduled for 11/09. How is it possible to miss a payment if I'm set up for auto pay. Now I'm concerned with this company reporting misinformation to the credit agencies. This company is not aligned with their practices and communications. I called on 10/31 and never connected with a rep. I waited on hold for 42 minutes and 43 seconds. The second time I called I was disconnected shortly after being placed on hold. I finally connected with a rep the time around. Both reps a connected with were pleasant, especially Debbie. This organization needs to do better.

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