Complaints
This profile includes complaints for Rainbow Play Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently moved to a new home and so we contacted Rainbow in Little Chute/Appleton, WI to move the playset we purchased a couple years earlier. The move was a disaster and after multiple attempts at getting even a partial refund, the representative I spoke to never followed up (3 or more times I had talked to him). The person that came to move my playset left ruts in my grass and drove on my mound and septic system to save himself from walking an extra 25'. I'm considering having these things inspected for damages and seeking legal compensation. The playset is not level and shakes when anyone is using it. Additionally, the entire structure was tweaked in the move and is no longer square. If pictures are needed, I can send those. I'm asking for more than the move costed due to the damages to my lawn and possible damages to my septic system.
Business Response
Date: 11/25/2024
Hello! Rainbow Play Systems distributors are independently owned and operated. If you would like Rainbow Play Systems, Inc. to review the pictures of the damage, you can email them to ***********************com. We will then address this matter with the owner of that location. Thanks!Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My playset has been invaded by orange fungus that is damaging a support. I am concerned about the safety of the set. Can you please help?Business Response
Date: 08/08/2023
Hello! **** has been in contact with the ******* *********** in NH. Mark is providing **** with a quote for the item that needs to be replaced. It is my understanding that the fungus came from the leg being rotten and then applying a coat of stain over the rotting wood. Thanks!Customer Answer
Date: 08/10/2023
Complaint: ********
I am rejecting this response because:The set was sealed and stained before the rot happened. I noticed the rot and fungus just recently.
Yes, **** has told me that it will be nearly $500- to replace the fungus infested beam, but that seems a bit high for one beam. I am concerned that the cross piece for this a frame will go next. It doesn't seem right that just because the set was given to me that I have no recourse and have to pay five hundred dollars for 1 beam and another four hundred for a safety inspection.
Sincerely,
**** ********Business Response
Date: 08/11/2023
Hello, The customer is not the original purchaser of the swing set, as stated, it was gifted to her. Rainbow Play Systems, Inc. only offers warranty to the original purchaser. However, as stated, she can purchase parts through the distributor that is an independently owned company and sets their own pricing. Thanks!
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