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Business Profile

Bank

Plains Commerce Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Plains Commerce Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Plains Commerce Bank has 10 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my veterans exemption applied to my account since March of this year. I call in once a month and am assured that it will be taken care of within 8 business days. It has not. They have raised my mortgage amount twice and now double charge me and blame me for their actions.

      Business Response

      Date: 10/17/2024

      Plains Commerce Bank has concluded the investigation into this complaint and a detailed response letter has been mailed to the complainant. Because the response may contain confidential account information, the response detail is not shared on this website. We would ask the complainant to allow 7-10 days for the letter to be received. Thank you.

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for one of their prepaid credit cards. I never got the card so I called in January to cancel it. They were supposed to refund my money within 30 days. I've called 4 times speaking to a supervisor each time and was told it would take 39 more days since January 16. I still haven't received a refund. Today they told me it was mailed out on February 17. As of today still no refund. I've not gotten any correspondence from them at all.

      Business Response

      Date: 03/10/2023

      A review of the record shows that on January 16, 2023, Pamela contacted Plains Commerce Bank and requested the account be closed due not receiving a ****** credit card.

      On January 31, 2023, the account was closed and the security deposit of $*** was credited to the account.  

      On February 16, 2023, Pamela was advised by phone that the credit balance refund was in process and pending a check to be sent. 

      On February 17th, 2023, a check was mailed to the address on file.

      We show that the check was cashed on February 28, 2023.

      *** A letter to the cardholder was mailed *** * **** ** ******** ** ****.

       

      Customer Answer

      Date: 03/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Pamela *****

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a secured credit card with the bank. I closed the account back on October 26, 2022, and requested that they refund my $**** security deposit. On November 3, 2022 they claim the the check was cut and mailed to me...as of this date I have never received it. I called again on November 28th and was told the same thing. At this point I requested the check be stopped and a new one issued to me. I called today December 15th, and still no update. Customer service did say they would escalate to a supervisor, but this is taking way too long and I don't understand why they are keeping my money. I have no balance on the account, and they should return it to me promptly. I'm tired of waiting. and they don't even offer to send to me via a direct deposit or express mail...I'm just supposed to keep waiting...and waiting...and waiting. Not fair. ********************************************* but they done next to nothing to get my money to me in a timely matter.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/21) */
      Dear Sir/Madam:
      PCB has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow 7-10 days for the letter to be received.
      Sincerely,
      PCB


      Consumer Response /* (3000, 7, 2022/12/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      this response is typical of them...I'm just supposed to wait and wait and wait for mailings from them. They could of easily answered my issue without revealing account information...whether my refund is coming to me or not. I am tired of this...they are just stalling and holding my money for some unknow reason. I guess I need to talk to an attorney as they have no intention of retuning my money.


      Consumer Response /* (2000, 10, 2022/12/23) */
      today December 23rd 2022 I finally received my refund check dated 12/20/22...took way too long in my opinion, but I think we can close the case. Thank you BBB for all your help. Casey *******

    Plains Commerce Bank is NOT a BBB Accredited Business.

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