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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31 at 9pm, while casually waiting for our food, my daughter and I evidently didn't hear when our pizza was ready at Marcos. Rather than just letting us inquire after a few minutes, an amazingly stellar example of an employee proceeded to literally angrily SCREAM my name several times until we realized that was actually meant for us. This was followed by her rolling her eyes and exaggeratedly pointing at our box which was on the counter back in the prep area, through the window. When we tried to say we had been sitting there and that she didn't need to scream it like that, she proceded to yell, yes yell... in front of all the other employees and patrons, from the back prep area, that she 'wouldn't have had to yell it like that if I had heard it the first time!'. When later attempting to speak with the manager, I was told, 'Well she did say it a couple of times before that.' and also that 'Sometimes it gets loud in here.' This would lead me to believe that the manager was on site and chose to do nothing about this situation as it was happening. Then, when I called back the following day to speak with the GM, who the manager had said would call and then didn't, she very shortly told me she could only give me a credit and not my money back because it had happened 'a day ago'. She offered no apology and didn't even bother to attempt to discuss any of it with me to resolve the situation. At this point, I could care less about a credit, which is worthless to me as I live elsewhere and I really don't know that I'll ever spend my money there again. I contacted the corporate office, who I'm still waiting to hear back from. This experience was completely unprovoked and humiliating to both me and my daughter. They made us a spectacle over a food order. I was also brushed off by both 'managers'. I spent $40 to be publicly humiliated and I want an apology and money back. I would never recommend this place and they should held be accountable.

    Business Response

    Date: 09/09/2024

    Hi my name is ***** ****, I am the General Manager of the Marcos up in ******** South Dakota. I have spoken to ****** ******** on the phone and apologized for how she and her daughter were treated. I told her I would contact HR and have them refund her money back to her card. I did send hr a copy of her receipt and explained why the refund was needed, We value each customer at marcos even when we are busy and hope to have ****** back as a customer. 

    Customer Answer

    Date: 09/12/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

Marco's Pizza is NOT a BBB Accredited Business.

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