We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Dell's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2019 Jeep Wrangler from Dell's Auto in November 2023. Approximately 4 weeks after purchase the engine lights on the dash board kept coming on and off. It would disable the entire vehicle including brakes and steering. We contacted Dell's and after a few requests we were able to take it to their shop. A coil pack and spark plug for cylinder #2 was replaced at Ultimate Auto in Sioux Falls. It seemed to fix the problem for a few days and started again. When we contacted Dell's again, they said we bought as is and wouldn't help fix it. The jeep was taken to the Jeep dealer on January 26, 2024 for the same issue of shutting off while driving. The issues was fixed and all was fine. In May, the engine started to make knocking sounds and completely stopped running again. This time is was the starter, cam positioning sensor, spark plugs, coil packs, intake gaskets and oil change. All had been replaced and the jeep ran for 1 day. At this time, the vehicle is at the jeep service center in Sioux Falls. It now needs a new engine, oil pump is no good and other unknown issues. The cost for repair is $6000 and may need an new engine for $10,000. We contacted Dell's again and they were willing to take it back if we could come up with a new loan for another car! They ran my credit into the ground with all the inquires. We just want the car fixed and fixed properly or have them take the jeep back and replace it with something that works! We have only had this jeep for 7 months and owe $25,000.

Dell's Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.