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Business Profile

Grocery Store

Palisade Oil Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to recoup a prepaid propane contract of $619.34 from Palisades Propane, Inc. on August 21 2023 we prepaid $595.61 for the upcoming season. We still had a balance of $23.73 from the previous year. In November of 2023 we moved from the residence to a location that doesn't require propane. I have been attempting to get this money back from Palisades. Annually we sign a contract for the upcoming season, on that contract there is a Buy Out clause . If you request termination for the contract before the expiration date, a reasonable "buy-out" fee will apply. No where is it stated what that fee is. I have been told it is 50%. That is completely unreasonable and this company will not work with us. A recent contract sent to us for the 24-25 winter season states that we DO NOT have any credit on account. I need help to recover this amount.

    Business Response

    Date: 04/25/2024

    Customer **** ***** notified Palisades Oil Co. in November that she was moving and wanted a refund for her contract that was still in effect until 05/31/2024. She also had a small A/R credit balance of $23.73. Sara was notified that there would be a 50% penalty if the contract was bought out before 05/31/2024. After speaking with the owner of the company he okayed her to receive the full refund. She was told that a check would be cut on or around 04/15/2024. The check was issued on 04/19/2024. I have attached a copy of the signed 2023-2024 Propane Contract along with a copy of the refund check stub as well as all of the account notes. 

    Business Response

    Date: 04/25/2024

    One more thing to add: The printing company we go through to print our contracts were provided with all customer information including their credit balances. After the contracts were mailed out to our customer's we realized that NONE of our customer's credit balances were put on the 2024-2025 contracts. That was an error on the printing company.

Palisade Oil Company is NOT a BBB Accredited Business.

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