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Business Profile

T Shirts

Custom One

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8th I placed an order online and pair for rush delivery for a corporate team outing. The package was mis-delivered by *** and this was brought to the attention of the merchant. I received a generic response advising the tracking showed delivered . As they were not helpful I reached out to *** myself and filed a claim and the courier has since approved the claim however they have stopped responding to me and as of today I have not received my goods or a refund. The associated tracking is

    Business Response

    Date: 12/23/2023

    We hope this message finds you well. We understand your frustration regarding the mis-delivery of your order, especially given the rush delivery for your corporate team outing. We sincerely apologize for any inconvenience this situation has caused.

    Upon investigating the matter further and consulting with ***, it appears that their proof of delivery indicates that the package was indeed delivered and signed for by someone named *****. However, we completely understand that this conflicts with your experience and the claim you filed.

    As rightly mentioned, *** claims typically require a processing time of at least 20 days for resolution, and your claim is still in progress. Meanwhile, to expedite this process and ensure a swift resolution, we kindly ask for your assistance in checking with your roommates or household members to confirm if anyone may have accepted the package under the name ********

    Your cooperation in this matter will greatly assist us in resolving the issue promptly. We truly value your patience and understanding throughout this process, and we're committed to ensuring that we reach a satisfactory resolution for you.

    Once again, we apologize for the inconvenience caused and remain dedicated to assisting you through this situation. If there's anything else we can do to help or if you have any further information, please do not hesitate to reach out.

    Wishing you happy holidays and looking forward to resolving this matter for you as soon as possible.

    Customer Answer

    Date: 12/28/2023



    Complaint: ********



    I am rejecting this response because: the confirmation of delivery does not reflect the ship to address provided to the merchant. Additionally the person that allegedly signed for this package does not reside at my address and lives in a completely different city. 

    As a paying consumer the merchant has failed in the following ways :

     

    1. provide the product purchased within the 2 day delivery window that was paid additionally for at a cost of 20 dollars . 

    2. Failed to provide a resolution in an efficient manner after a clear logistical error has been identified.  Now 18 days outside of missed delivery commitment of 2 days 

    3. Failed to provide clear direction on how to handle an error caused by their chosen logistics company causing further inconvenience to their paying customer to do all the investigation with courier. 

    4. The claim time frame this merchant follows violates Fl  statute 501.615 


    Sincerely,



    Marlon Laing

    Business Response

    Date: 01/09/2024

    UPS concluded its investigation and furnished evidence of delivery, confirming that the package was indeed delivered and signed for at the specified address. Given the uncertainty surrounding the successful delivery of a replacement to the same address, we opted to issue a complete refund. The customer was duly informed via email correspondence, and upon confirmation, the refunded amount was promptly reversed to their PayPal account on the very same day. Please refer to the attached documents for verification.

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an online order. Never received the items. Cannot phone the company - accepts email, texts or messages. No response after multiple attempts with each mode of communication.

    Business Response

    Date: 06/01/2023

    We responded to all requests, and when we realized that he can't follow up with the thread, we sent a new email with the tracking number.

    Customer Answer

    Date: 06/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Troy * ********

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered custom t-shirt on https://customoneonline.com/. This is a scam and not a legitimate business. Purchased merchandise is not provided. Shirts are supposed to be printed on the same day, and that's how they get you. They charged my credit card for the agreed amount and then another charge was made to my card for over $**** labeled as "refund".

    Business Response

    Date: 10/14/2022

    Business Response /* (1000, 8, 2022/09/26) */
    Bogumila placed a last minute order online. She disputed the charge after that as she was afraid that the order won't arrive on time. After receiving the t-shirts, she reached out and said she is happy with the t-shirts and the quality and canceled the dispute herself. We can't share her emails, but you can reach out to her to verify.


    Consumer Response /* (2000, 10, 2022/09/28) */
    Hello

    I would like to withdraw case: # ********* (Ref#*****************************) against Custom One. The company was late with delivery of their product but they have delivered.

    Bogumila ******

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