We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gourmet Store

Vanilla Bean Kings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gourmet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for vanilla beans on April 2, 2025. I paid $63.00 through Shop. I received a notice through Shop that my order had been delivered. I expected to find my order when I got home but it wasn't there. I contacted Vanilla Bean Kings asking for information about delivery explaining about the delivery notification however I didn't receive my order. They responded telling me it was delivered as they had confirmation through USPS. I explained again I didn't have my order. They told me to go to the post office ask if anyone knew about my order delivery and to check with my neighbors. I followed what they said to do and no one knows anything. USPS says their records show it delivered. My neighbors do not have my order. I did find out that a couple other people on the street had packages stolen. I contacted Vanilla Bean Kings several more times asking for a resolution. To have my order either replaced or my money refunded. Their reply is basically we shipped it, it says delivered we cant do anything. I replied that it may say it was delivered however I do not have my order. I told them it may or may not be their fault but It sure isn't my fault I don't have the order that I placed and paid for in good faith.

    Business Response

    Date: 05/02/2025

    Vanilla Bean Kings shipped this order to the correct address, and tracking information provided by USPS is showing a successful delivery to the address provided. In accordance to store policy, we cannot be held responsible for lost or stolen shipments if the carrier is able to confirm an accurate delivery. Because the customer is aware of other mail theft in the area, I would again, recommend reaching out to the local post office to make them aware of the situation, as well as assist with a stolen mail claim. 

Vanilla Bean Kings is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.