We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waterproofing Contractors

Blackburn Foundation Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Blackburn Foundation Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Blackburn Foundation Repair has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Blackburn for a quote to raise my driveway and two concrete pads behind our house. The salesperson came out to inspect the job and followed up on 07/22/23 with an estimate of $2,362.96. I let him know that I didn't have that much in the budget right now and would only be able to have one area done this year at $799.17. It was at this point that I was told for the first time that they had a $1,500 minimum. The salesman's solution on 07/23/23 was to send me a $1,500 estimate for the same job previously estimated at $799.17. At that point, email conversations stopped. A sales manager followed up with a phone call and I told him I wasn't too happy because it all felt like a bait and switch situation. I told him that the salesman and I had an extensive conversation while looking the job over and going through the pitch of the quality of the company and the process. Nowhere in all of that time did the salesperson tell me the company had a $1.500 minimum. The sales manager said he would try to arrange for my repairs while they had a crew in the area. I said I understood how that type of efficiencies impact the job. He said he would be back in touch within a week. I never heard back again and I'm tired of dogging them. I want them to do the work because they're the only company that said they can reach the back of my home where the concrete pad is located.

      Customer Answer

      Date: 08/19/2024

      Blackburn has agreed to do the work as requested so I wish to close/satisfy the complaint.  Thank you very much.

    Blackburn Foundation Repair is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.