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Business Profile

Construction Services

Swett Construction, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted this business to take care of my mobile homes roof, shed roof, 3 broken windows and siding on the trailer from a large hail storm. They took $******** just for the shingles for the roofs. They have not since returned to measure the windows or to do any of the other work. I can't get a return call or text from them. I know that they took too much money since I have talked to some other homeowners who have paid less for their roofs on a actual home. I have left the owner several messages regarding this and have not heard back from him. I know that he took some of my money to pay for someone else's shingles because he told me this.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 16, 2022/10/04) */
    Hi Karen

    Thank you for taking the time to reach out and share your experience with us.

    We want to apologize for the experience you've had with our team beyond the roofing repairs. We can assure you that this is not the customer experience we aim to provide, and we understand how critical it is to have your home put right again. We will work diligently to get your claim resolved and to finalize the remaining work on your home.

    Should you have any other questions or concerns please don't hesitate to call and let us know.

    Thank you,

    Jesse *****
    Swett Construction

Swett Construction, Inc. is NOT a BBB Accredited Business.

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