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Business Profile

Hotels

Ramada by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ramada Inn failed to provide a receipt for a transaction of 120.94.
    Attached is confirmation of a transaction at Ramada, however receipt at check-out, and documentation from all attempts at resolution state NO Charges.
    Attached is receipt from property.
    July 11, 2023 paid for the room via **********. Details available under separate cover.
    Upon check-in, asked to provide a card for incidentals, per hotel policy. Review of camera footage will show the card swiped twice, first clue at fraudulent activity. The first swipe was APPROVED on the terminal, however quote, "did not go through" per front desk attendant.
    Hotel front desk confirmed No Charges and the pending will be reversed, however the funds were fully debited.
    When asked to provide a printout of incidentals, or receipt for charge of 120.94, property confirms No Charges.
    Why is it so difficult to obtain a receipt for a transaction from a such a major corporate entity?

    Customer Answer

    Date: 08/26/2023

    Attached find another email inquiry about the status of refund for transaction.  Proof charge from Ramada on separate card from online booking agent.  Another placed call and voicemail to property manager. 

  • Initial Complaint

    Date:06/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the hotel and booked a room for July 19 and 20. The next day I noticed that they had already billed my card for over five hundred, the only way they would change that was if I cancelled the room, so i did. It took over a week to get the refund(this morning) and they only gave me half back. I tried to call management and they said in 48 hours. Nobody I talked to at any time said anything about billing my card or not refunding the whole amount. These people are thieves!

Ramada by Wyndham is NOT a BBB Accredited Business.

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