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Business Profile

Home Builders

Custom Touch Homes

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Custom Touch Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Custom Touch Homes has 2 locations, listed below.

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    • Custom Touch Homes

      411 SE 12th St Madison, SD 57042-3557

    • Custom Touch Homes

      PO Box 530 Madison, SD 57042-0530

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well the garage door doesn't fit the opening so the wind crinkled it I was told buy 3 companies and there company installers was not properly installed and needed a wider door so I waited all summer into September finally they show up to install and same garage same size still have openings ware water and snow and wind can get into garage now there telling me the builder needs to cut concrete and add some steel sides to refrain garage and again this is after there boss was out in April in said I need a wider garage door but ordered the same one so now there basically pointing fingers at each other I've called the onsight guy but now he doesn't answer or call back that's problem one front door is not square or seals right there fix is to have me go buy a storm door to fix there mess up ceiling fan does not work and the garage drain does not drain believe they didn't add addition drain pipe when added extra cement pad this is a new home been in it almost 3 years now in nothing is being done

      Business Response

      Date: 01/24/2023

      Business Response /* (1000, 17, 2023/01/24) */ I have looked into this complaint and found out the following information in regards to it. The fan at issue has been replaced and the front door was adjusted. They were also given a storm door that was installed at no charge to the customer. The other issues had nothing to do with work that was done by Custom Touch, that was work done by the on-site contractor. It does sound like the garage door has been taken care of and the drain is scheduled to be taken care of this Spring when the weather allows the work to be done. It is my understanding that the project manager that was originally in charge of this project is no longer with the on-site company, which caused some of the miscommunication. I believe the customer is aware of all of this, but if there is anything else that needs to be addressed, please have them contact us. Thank You! Consumer Response /* (2000, 19, 2023/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree with most of what has been repaired as of the fan is replaced the garage door is fixed but was told they would install a bigger door opener that can lift the garage and shut door tighter and easier as the one that is installed now is for a lighter door does not shut at bottom tight floor drain I guess will see what happens in the spring sounds like the cement will need to be tore up in replaced the front door was not adjusted I had to go out in buy a storm door at my cost of ****** dollars to fix there issue of the front door not properly sealing so far no snow or water in house thanks for helping in this matter

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