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Business Profile

Online Education

Professional Server Certification Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an online class to receive certification for work they have repeatedly run the card making duplicate request and have never sent any information on my certificate or my course.

    Business Response

    Date: 04/21/2023

    Carmen,

    We just received notification of your complaint you submitted through the BBB. Regarding the concern that your card was run repeatedly, it appears you submitted the order multiple times (with several declines from your credit card company because of an AVS mismatch). This usually means that the address set for your credit card billing address didn't match the address you provide to us. The banks have tightened up security rules, therefore, the two addresses have to match. We do not receive any money for these AVS mismatches, the bank holds the money then puts it back into your account.

    However, your order did go through successfully on March 24 and you received access to the training, along with a confirmation email as soon as your order processed. 

    You were also able to log in and complete the course successfully by March 26th. Your MAST permit was also sent in the mail on March 27th.

    I believe all your concerns have been addressed, however, if you have any additional concerns, please contact us and we would be happy to assist you.

    Sincerely,

    Hannah
    ************

    Business Response

    Date: 04/21/2023

    This customer also contacted us directly and we assisted them via email March 24th and 25th and they completed the training they purchased on March 26th.

Professional Server Certification Corporation is BBB Accredited.

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