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Business Profile

Bank

CorTrust Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CorTrust Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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CorTrust Bank has 14 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an agreement with a hardship program with this company that I have paid for my payments were made in the amount of $15 and they were made on time. The company broke the deal and have reported to the credit agencies that I am behind after I have spoke to them and they refused to help me. They did not follow through on their end of the deal I want my credit report fixed and I want the money back. The account was to be in good standing and they need to put it back as the agreement

      Business Response

      Date: 04/21/2025

      Attached please find our response and supporting documents regarding this matter.  This correspondence is in response to the inquiry we received from your office on 04/14/2025 in regards to the complaint referenced case. A response to the cardholder along with suporting documentation is enclosed.
      If you have any further concerns, please feel free to contact me at
      Sincerely,

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account officially closed for about two years. Still being charged interest rates I’d like reversed since closure

      Business Response

      Date: 02/20/2024

      December 8, 2023
      ****** ******** ****** ***** * ****** ****** ** *****


      RE: ***** **********
      Complaint ID#: ********

      To Whom It May Concern:

      This correspondence is in response to the inquiry we received from your office on 02/15/2024 in regards to the
      complaint referenced case. A response to the cardholder is enclosed.

      If you have any further concerns, please feel free to contact me at ***** ********.

      Sincerely,

      ***** *****
      ********** *** ********** *******
      CorTrust Bank, N.A.
      Credit Card Department

    • Initial Complaint

      Date:12/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being charged every month for their corselect membership. I have contacted the corselect membership department multiple times to cancel the membership but have never received any response. This should have been cancelled beginning October 1 2023 but I’m still being charged. I called the cortrust bank card center about this issue only to be told they can’t do anything and that only the corselect membership department can help me. But I get no response from them.

      Customer Answer

      Date: 01/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Unfortunately I don’t see an actual response on here. But I do want to thank the business for correcting the issue. I have received the requested refund and it is greatly appreciated. 
      Sincerely,

      ****** *******

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Cortrust Bank Credit Card, I dot not have a contract with Cortrust Bank CC, they did not provide me with the original contract as I requested. I demand this account be removed from credit report.

      Business Response

      Date: 09/29/2023

      Attached please find our response to this case that was sent to the carhdolder along with some supporting documentation.  

    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cortrust Bank credit card is reporting the incorrect information to the credit bureaus concerning my balance. My balance is zero and when I filed a dispute with Equifax, they (Cortrust) refused to correct the information.

      Business Response

      Date: 03/07/2023

      Attached please find our response to complaint #********.

      Thank you.

      Mindy *****
      Accounting and Operations Manager
      CorTrust Bank, N.A.
      Credit Card Department

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. I am a real person not a third party

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/06) */ A request to delete the account from Experian was made on 9/5/22 by CorTrust Bank. A request to delete the account from all four data furnishers was made on 10/3/22 by CorTrust Bank. Consumer Response /* (2000, 7, 2022/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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