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Business Profile

Gunsmiths

Boyd's Gunstock Industries inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    stock would not fit furniture called them twice got no response emailed them and they responded with more than 10 emails on everything but fixing the issue this has been going on for more than a month now ive repeatedly asked them to call me in the emails to resolve the problem and all i get is another email
  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stock from this company and it did not fit correctly when it was delivered. The finish was globbed on and the bolt wouldn’t close/open without hitting nor would the bolt release clear. The forearm of the stock was sanded incorrectly and more material was removed from one side than the other. There was also excessive clearance around the trigger guard. I contacted them and returned the stock for a repair. When the stock was returned I initially looked at it and saw some of the same issues that I had with the original. I didn’t try to mount it at that time. As hunting season rolled around again I sought to assemble the rifle with the replacement stock. I then found that the trigger guard couldn’t be mounted because the mounting hole is drilled in the wrong place. Also there are many other fitment issues with the stock. There is a large gap around the tang of the rifle and the same forearm issues. I have tried to call them numerous times and they will not answer the phone. They will only email and will not acknowledge the correspondence I had with Browning confirming that I ordered the correct stock. My serial number confirms that I have an original a bolt and they insist that I have an a bolt 2 which Browning clearly said I do not. I just want what I paid for or return the stock and get my money back. They will not discuss the matter with me and just say by email that they will not return the stock.
  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business gives you the option to upgrade your grip cap. They show two photos, one with a synthetic grip (+29$) another with a walnut grip (+$40). The photo of the walnut grip has etching on the grip and the other does not. Naturally I assumed that I would receive what was in the photo.

    I did not, and they refused to acknowledge the photos and add ons being misleading and I wasn’t eligible for a partial refund since I didn’t receive the product as described in the photo.

    I believe they’re marketing to be misleading - why show the cheaper option to not have any gripping and the more expensive option to show gripping. It seems like this is done to intentionally mislead the consumer into thinking they will be getting the grip shown when in reality they are charging $40 for a 1 inch diameter piece of wood, which seems unethical in its own right.

    I would like my money refunded but also for the company to update their photos as to not mislead other customers.
  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a stock from them and have been promised it was shipping, when I did not receive confirmation of shipping like my previous orders I called and sent emails with NO RESPONSE. In the rare occasion I could get someone on the phone all I get was promises and yet not stock. This business is next to impossible in getting somebody to answer the phone, messages left never get returned.

    Customer Answer

    Date: 03/18/2023

    They finally shipped the gun stock to me after two months of delay thank you very much for trying to assist  me

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