We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Doctor

Access Health & Avera Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I are patients at Avera, ************ *** ******* ** ********, which bills through ********. Avera frequently sends me bills for services for which I have already paid, and Avera periodically sends me to collections for bills I have already paid. * **** ****** ** ******* ****** ** **** ***** **** ****** *** ** ******* ** ** ****** ********* When I bay medical bills, it appears Avera often applies the payment to the wrong account, then sends the intended account to collections. When I call patient financial services, I am able to confirm the problem and am told they will re-apply the payments correctly, though that does not always happen. Between the 4 of us in my family that go to Avera, there are at least ten different account numbers assigned, which leads to this billing confusion. It also means that when I call financial services and say that I would like to make sure all of my balances are at zero, they inevitably miss accounts and send those to collections. A recent bill I received had a bill stub that gave an account number and total. I paid the total amount per the bill stub, but a month later it was sent to collections. I determined that the number on the bill stub was for one account, but the bill was tied to 4 different accounts, so when I sent payment with the stub, they applied all the money to one account, applying the whole $*** to a $** portion of the bill and sent another portion of it to collections. Nothing on the bill indicated that I should make 4 separate payments, rather it gave an account number and stated the total was $***. After I received a collections letter, I called and they stated that the issue was corrected and the account balance was $0. However, I received another bill the next week. As you can see from the documentation attached, I have a receipt for a 11/3/22 visit showing a $0 balance, and then a final notice for that same bill/

    Business Response

    Date: 05/05/2023

    Itemized statements along with corresponding payments via request have been sent to patient via US Postal mail on April 26, 2023. 

Access Health & Avera Medical Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.