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Business Profile

New Car Dealers

Vern Eide Lincoln

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 2018 **** ***** in August of 2023 for $****** and it came with a dealership Powertrain warranty for the first 6 months and 6,000 miles. In early February, the cars transmission had major problems and needed multiple parts replaced while it was still under warranty. I had the car towed to the dealership and they confirmed it was a transmission issue, but claimed the parts were not covered under warranty. They want to charge $***** dollars for it and say it will take 4 to 6 months to fix because of ordering backlog in parts. I would like for the dealership to buy back the vehicle at $****** dollars since they cannot provide appropriate service that was given in my warranty.

    Business Response

    Date: 02/25/2023

    To whom it may concern,

    Here is the info that I have been given:

    The bought a car. We provide a 6 month 6,000 miles limited powertrain warranty. I've attached the contract. The customer did not purchase any coverage. 

    The car was brought to our shop. It has no reverse and it slips in drive. The diagnosis is that it needs a TCM and Clutches. Neither item is covered under the contract provided. The TCM is on backorder. We had a few of these recently. They've been taking up to 6 to 9 months to come in. 

    When the information was given to the customer by our service advisor it sounds like we were hung up on. The customer called back in minutes later and asked who he needed to speak with in sales but didn't allow transfer. He called back in Tuesday to ask if he could trade out of the car. The BBB Compliant was the first time myself or my management team were made aware of the situation. 

    I'm sympathetic to his plight, and if given an opportunity for open communication with the customer I'm sure this whole situation could have been avoided. If you read through our reviews we are well know for being a very easy place to get along with. 

    If the customer would like to speak either in person or on the phone I'd be happy to help him. My cell is ************. I don't have any interest in battling this out over the BBB platform, emails or texts. 

    I'm certain we can find a solution that is fair for the customer and also works for us. 

    Thanks, 

    Craig *********

    Customer Answer

    Date: 02/25/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and agree that we can discuss this personally instead of through BBB. 

    Sincerely,



    Timothy *******

Vern Eide Lincoln is NOT a BBB Accredited Business.

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