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Business Profile

Yarn

Basic Yarn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a SCAM!! Beware! I ordered 12 skeins of yarn from this website on 12-28-23. When I got the invoice from them later that day it stated that I had purchased a man’s 2 pc suit. I immediately tried contacting them. When I clicked on their email it was an invalid email address. So I clicked on “contact us” and filled out a form telling them about the mistake. I paid via ****** so I checked to see if their email address was listed there. It wasn’t, only a man’s name that did not match the website I ordered from. Which honestly confused me bc ****** says they protect you from things like this so I was surprised they would accept a member who did not provide an email address. I have been trying to get my money back thru ****** but I’m still waiting on that. As far as this company goes it seems like I will never hear from them again. And I have not received the yarn I orders or the suit that they tried to say I ordered!!

    Customer Answer

    Date: 01/08/2024

    You states that the complaint can’t be pursued because they don’t have a valid email and that the business is closed. Well, they are still accepting “orders”. If you don’t pursue this they will continue to scam people. 

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Basic Yarn on October 10, 2023. I did not receive a confirmation of the order, but the amount was paid and collected by the company. I have been checking weekly in the status of the order which simply says “processing”. After several weeks, and attempts to contact them regarding the order, it has become clear they have no intention of responding to my emails on their site nor fulfilling the order.

    I am asking for the order to be fulfilled or cancelled and the money refunded.

    Thank you,
    ********* **********

Basic Yarn is NOT a BBB Accredited Business.

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