Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I resided with Gateway apartments from 8/3/2023 to 5/31/2024, a couple months after i moved out i had found out that i had been sent to collections from gateway apartments and so i called collections and asked what the reasoning was and they said that gateway stated that my lease didn’t end until August of 2024 and so i told them that was not true and sent them numerous pictures of my lease agreement as well as emails sent between me and ****** there property manager stating that me and my roomates have gave them our 60 day notice of vacancy. well so i got in contact with ****** and she said there was nothing she could do and that she can’t remmeber sending me to collections even though she is the one that does that since she’s the property manager, after a lot of talking and work she told my roomate she would take me out of collections and that it was a mistake. Today 2 months later after her saying that i found out that she had not taken me out of collections. this has been bringing me a lot of problems and my credit score has been affected a lot by this. she will not answer my calls or my roomates. after reading reviews and talking to one of my friends that use to live at gateway i am coming to find out that this type of mistake that is HUGE happens a lot there

  Business Response

  Date: 02/21/2025

  Hello,

  Attached is the ledger of the complainant & the confirmation from Aldous Client Services that the balance has been 0'd out. 

  Please let me know if you need anything further.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been necessary to submit routine maintenance requests to the business to repair certain maintenance issues in the rental unit or to make complaints about the upkeep and cleanliness of the apartment complex grounds/property, such as dog droppings all over the grounds, or to fix a defective thermostat or hot water heater, etc. The landlord retaliates against the tenants making complaints or maintenance requests by sending the tenant (bogus) violation letters, (bogus) eviction notices, (bogus) demands for paying fines/fees, etc. on multiple occasions. These letters/notices/fees and fines have been bogus and/or unwarranted in all cases. These are unethical/shady business practices and reflect strongly upon the reputation and trustworthiness of the business. The business tries to discourage and punish complaints and maintenance requests by retaliating.

  Business Response

  Date: 01/24/2023

  While in the apartment, any violations observed will result in a notice of violation. This will include, but may not be limited to unauthorized occupants, unauthorized pets, etc. Any violation notices delivered are in compliance with state and federal law. Failure to comply with the lease may result in further action being taken which may include eviction. Non-compliance to the lease cannot by definition be retaliatory as the lease stipulations were set forth before residency was taken. Failure to comply to the lease agreement will be treated the same regardless of resident. The coincidence of finding non-compliance while completing a work order has no bearing on the validity of the non-compliance. We would re-emphasize that at this time no action has been taken besides our numerous requests for the tenants to come back into compliance with the lease. At this time, an eviction has not been filed which is the only real action that can be taken. No charges on the tenant ledger fall outside of what was listed and owed as agreed to by all parties in the signed lease as recurring charges on a monthly basis.

  Business Response

  Date: 02/01/2023

  All items stated have already been addressed in our previous response. Additionally, a retaliatory eviction would not be possible as the tenant has not been evicted.

  Customer Answer

  Date: 02/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will make a good faith effort to work with the business to resolve any outstanding issues. I would ask the same from them in return. No eviction action can be taken for about 5-6 months for the previously stated reasons, in accordance with ***** ****** state law.
  
  I am very much happy to work with the business to resolve all outstanding concerns amicably, and would just ask that they make the same promise, please. Does the business agree to this in good faith as well?
  
  I would like to also document that we only agreed to a six month lease. The lease that was printed out erroneously stated 12 months on the first page. However, that is a mistake.
  
  I possess emails between myself and the leasing office where they specifically offered me a six month lease or a 12 month lease, and I specifically responded back that I only wanted a six month lease. I have provided copies of these to the leasing office at the business this week.
  
  There is also an Addendum to the lease in which a previous employee who was then representing the business crossed out the erroneous 10/31/2023 date and wrote in 4/30/2023 and signed their initials right next to it. (Taylor *******).
  
  The lease is supposed to be six months, and that was verbally agreed to between myself, my wife, Taylor ******* from the business, and Jessica from the business, both verbally and in writing, via the email I referenced above. Furthermore, there is additional strong evidence of this in the aforementioned Addendum to the lease which I just mentioned. Otherwise, it would make absolutely no sense for Taylor ******* to cross out the incorrect date and write in the correct date and sign her initials beside it.
  
  Numerous courts nationwide and within ***** ****** have upheld that email communication is the same as handwritten communication and is binding. The emails exchanged agreeing to six months only, are legally binding.
  
  I would ask that the business confirm here, in their response, that they will honor our verbal/written agreement which they made with us, that the lease be for six months please, and not for one year. This would again show good faith on the part of the business, and we would really appreciate their integrity in this matter.
  
  I look forward to hearing back from the business and hope for a favorable and amicable outcome/resolution for both us and the business.
  
  I state again that we are very much willing to work with them, cooperatively and openly, towards resolving any outstanding issues if they are willing to work with us and do the right thing here (no new eviction actions starting for 180 days of the complaint being opened with the ***** ****** Attorney General's office in January 2023, and that they also agree to correct our lease term to 6 months as it was always agreed to and supposed to be from the start) please.
  
  We look forward to working with them if they are willing to agree to correct the lease term in their files and system to reflect a 6 month term, not 12 months. The 12 months was never agreed to and was an error on the leasing office's part.
  
  We have no problem as long as they correct it. That would go along way towards restoring trust and mutual cooperation. It would show us that they are operating in good faith with us and are willing to take responsibility for their errors/accidents. We respectfully ask them to do the right thing and to correct this.
  
  Thank you.

  Customer Answer

  Date: 02/02/2023

  *********** ***********
  ***** ******* *** Amenity Addendum to lease agreement in which employee Talyor ******* from the business / leasing office specifically crossed out the erroneous 10/31/2023 end date and wrote in the correct date, 4/30/2023 and signed her initials immediately next to it. This proves that the lease was never supposed to be 1 year, but 6 months. There is no other conceivable reason she would do this, and this is strong evidence, if not outright proof, that the lease was supposed to be 6 months, not stated.
  *** **************** ***** ******* *** ******* ************

  Customer Answer

  Date: 02/02/2023

  *********** ***********
  Email between consumer-tenant and leasing office-business proving in writing that only a 6 month lease was agreed to between them. This has been provided to the business's leasing office manager.
  
  Numerous courts, nationwide and in the State of ***** ******, have upheld that email communication is the same as handwritten or typewritten communication and is legally binding and constitutes a contract.
  
  Per ***** ****** Codified Law, the email agreement attached is both enforceable and binding. *** ******* ***** ******* ** ** ****, and there are additional ***** ****** Codified Laws which further prove this to be the case, as well. The agreed upon 6 month term is binding and legally enforceable and there are multiple proofs and strong evidence that the agreement was 6 months.
  
  The email offer and the response are solid proof of what was agreed to, the other is the Addendum which is attached separately, in which an employee representing the business crossed out the erroneous date of 10/31/2023 and wrote in the correct date, which was the agreed upon lease term end date, 4/30/2023, and then signed their initials immediately next to it. That is binding and conclusive, especially when considered alongside the email, in which very clear language and intention was stated, and a 6 month lease was specifically offered by the business and agreed to by the consumer/tenant.
  
  The business must honor the 6 month lease term that they offered and was accepted by the other party.
  *** **************** ***** ******* *************** *** ******* *************** ******* **** **** * * ***** ***** *** ****