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Business Profile

Fire and Water Damage Restoration

SERVPRO of Rapid City
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My house Fire was April 27th 2023. ServPro was hired on May 2nd 2023.

    I paid ServPro $10,847.46. $5,156.55 for the cleaning of Soft goods and $5,690.91 for hard goods which was paid in good faith prior to the completion and return of my personal property.

    The business agreed to provide Cleaning of soft goods, hard goods and the rebuild of property damage from my fire as agreed upon by Servpro, my insurance company******** Insurance Group and myself.

    The nature of the dispute are items that were damaged in remediation, items not listed on non-salvable list for insurance reimbursement, items not returned to me and falsified information of work they didn't do.

    Servpro reached out to me for payment for the rebuild ( by phone and email). Once I sent them a list/invoice of disputed items they have not responded nor have they responded to my request for a full invoice, I had only received the cover. I finally went to my insurance adjuster, ****** ***** requesting a copy of Sevpros invoice did I receive a complete copy. Once I reviewed it, I noticed falsified information as work/materials listed that weren't done, added items that were not on original agreed document nor requested to the insurance company for reimbursement as is procedure for additional charges.

    Business Response

    Date: 03/27/2024

    The owner **** ****** has reached out to ***** to open lines of communication to resolve this complaint.  We are reviewing the unsalvageable list for the items she indicated are not included on the report and the adjuster will not reimburse for.  If the items are missing from the report they will be added and submitted to insurance so a supplement can be issued.   ***** was also given the owners email address ************************** to send her updated list to so it can be reviewed.  She was heading out of town, but will be sending this next week.  

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