We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Doors

Overhead Door Company of Rapid City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Overhead Door Company of Rapid City's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Overhead Door Company of Rapid City has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked Overhead Door if they could come to my residence and give me an estimate of what it would cost to fix my garage door. They came out 5-11-23 and told me the garage door would be hard to repair and that I would probably need a new door. The employee was at my residence for about five minutes total. Then I receive in the mail a bill for $117.35. I was never told that the estimate would cost me. There was nothing on the website that said there would be a charge for an estimate. Now Overhead Door is claiming that they will be sending the matter to a collection agency. I was told that if I ordered a new door from them that the money paying for the estimate would come off the price of the new door. I feel this is very misleading, as no one told me there would be any type of charge for this. The estimate includes a "trip charge" of $20.00. They probably had a ten minute drive to my residence! I feel this invoice should be withdrawn by Overhead Door.

      Customer Answer

      Date: 08/29/2023

        We have now received a letter from a collection agency regarding this bill.  The total amount due is now $122.37.  On the original invoice from Overhead Door there was a trip charge of $20.00.  Could you contact Overhead Door and see if they would accept $20.00 from us to pay for the "trip charge", and drop the rest of the amount?  Or should I contact them directly?  Please respond with any information that you can provide us.  Thanks* ***** ******* *************************

    Overhead Door Company of Rapid City is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.