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Business Profile

Home Builders

TNT Homes & Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our home from TNT in June of 2021. It was new construction. At the time of our final walk through, we noted that the flooring was chipped and required replacement. We have been in contact with TNT multiple times regarding this. They have since replaced floor boards, which were worse than the original compliant. The manufacturer came out with TNT and also assured us this was worse. We reached an agreement at that time that TNT would be again replacing the poor pieces of our flooring. They arrived once to fix it, had the wrong flooring, and locked us out of our house. We have since emailed or attempted phone communication every week with them since. We cannot get a response. At this point, we would like nothing but a refund for the flooring and for us to complete it ourselves. 18 months have gone by and our flooring is worse than what it originally was. We are extremely displeased by the lack of professionalism and lack of communication. This is a business that we paid for a product and service that has not been delivered. We are seeking assistance from the BBB per the suggestion of our real estate agent, who agrees this has gone on far too long. We cannot get any response from TNT and would like our home to be in the condition we expected it would be when we bought it. We appreciate any and all assistance you will be able to provide us on this matter.

TNT Homes & Construction, LLC is BBB Accredited.

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