We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Black Hills Harley-Davidson

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for Black Hills Harley-Davidson's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Black Hills Harley-Davidson has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is that I my battery in my 2021 iron 883 Harley keeps dying. My battery has been bad since I purchase bike, it’s on charger every night and still dies.
      I ride to store come out it’s dead, took batter to Harley dealership off McDowell in Arizona road runner to have it check. Bike was under warranty and I was supposed to be able to get a new battery. Harley charged 200 to look at a battery that was under warranty then they told me that if it passed their special test it would not be replaced I told them why do I have to pay for a battery to be checked that’s ridiculous. Well of course they charged battery tested it and according to them the Harley test kit it passed. Now months later battery still dying over night, warranty ended June and same problem I will never by Harley again. Also battery that comes up as replacement is not the same batter y post I received when my bike was purchased

    • Initial Complaint

      Date:10/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bike at the ********** dealership on August 16, 2022. They arranged delivery.I was told I should have the bike in a couple weeks. It has been over 6 weeks and still no bike!
      I would call but not get an answer to my questions and sometimes not even get a call back. I used the "contact us"on the website, sent a message, I still have not received a reply from that.
      In the past few weeks the dealership has been keeping in touch. But they have no idea where the delivery driver is or where my bike is!
      I contacted law enforcement and they suggested the dealership refund me. I also plan on reporting the bike stolen.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 7, 2022/10/06) */
      Black Hills Harley-Davidson had hired a motorcycle shipper for bikes sold during the Sturgis Rally. We had never used them before but they came highly recommended from other Harley dealers that we know. The truck driver loaded all the motorcycles to be delivered and then we lost all communication with him. He would not answer the phone or respond to messages. I was informed that on his route he was out riding his personal motorcycle and got into a wreck and was hospitalized. I can not say if that is true or not that is just what he told us. He is back on the road and the motorcycles have been delivered as of today 10/6/2022. This is not something that was in our control and the driver had impeccable references. We will not be using him again and hope to avoid any further problems with bike shipments.

    Black Hills Harley-Davidson is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.