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Business Profile

New Car Dealers

Denny Menholt Rapid Chevrolet Cadillac

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Denny Menholt Rapid Chevrolet Cadillac's headquarters and its corporate-owned locations. To view all corporate locations, see

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Denny Menholt Rapid Chevrolet Cadillac has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from the dealership and was convinced to buy a warranty that was supposed to cover multiple issues. Now that I need to file a claim, I have been completely ignored despite my repeated attempts to seek help over the past several months.

      Since my claim has not been honored, I requested an immediate cancellation of the warranty and a full refund but still have not response from the dealership.

      Business Response

      Date: 01/31/2025

      We have reached out to **** to determine what his exact complaint.  We have identified the issue he was having and are working with him to get the windshield replaced for him.  

    • Initial Complaint

      Date:11/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am looking to buy a new Chevrolet Silverado truck. This dealership had on order a truck that meets my needs. The dealer website has a link that represents they use Kelley Blue Book to value trade in value. I received a value range for my trade in through their website. Based on this inquiry I received emails from the dealer. The salesman wanted to wait on valuing my trade in until the new vehicle was closer to being onsite. I sent the salesman my vin number and several pictures of my trade in. I contacted the salesman several times via text, although he was ot very good at getting back to me. Finally last week he stated the vehicle was close. He then sent me a trade in value for me vehicle based on a different source, NADA. I asked why the change and he said they don't actually use Kelley Blue Book it is on their website because Chevrolet makes them reference KBB. The NADA amount is considerably less than the KBB amount. I was told that was the best they could do. I also looked at this dealers Toyota website and they also reference KBB for trade in values. I believe this is bait and switch tactics because the represent one source to value trade in value and then actually use a different source.

      Business Response

      Date: 11/21/2023

      To whom it may concern,

      Kelly Blue Book is a tool on our website that gives an estimated trade value.  The definition of estimated is (of a value or number) roughly calculated; approximate.  We make no promises on our website that KBB values will be used exclusively when determining trade value.  There are many sources in the market place that are used to estimate trade values and most automotive dealerships reference more than one.

      Business Response

      Date: 11/21/2023

      We stand by our first response to this inquiry.

      Customer Answer

      Date: 11/22/2023



      Complaint: ********



      I am rejecting this response because:

      I appreciate that the dealership acknowledges that they have to use deceptive tactics to lure in customers.  I was lured in with the dealers representation that they use KBB to determine trade in value of vehicles.  I even verbally discussed the KBB quote the dealer website made via their website with my salesman and he never mentioned that KBB would not be used and instead they would be using NADA.  At this point in time I will be contacting GM directly to discuss this dealers bait and switch tactics.



      Sincerely,



      ***** ****

    Denny Menholt Rapid Chevrolet Cadillac is NOT a BBB Accredited Business.

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