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Business Profile

Newspaper

Rapid City Journal

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rapid City Journal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rapid City Journal has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My newspaper subscription is going from $5 to $15. I went online to cancel the subscription and cannot. To cancel, I must call the number. The business isn't compliant with the new click-to-cancel rule.

      Business Response

      Date: 05/09/2025

      We’ve terminated the account effective 05/25/25, the paid through date of her current term for the $4.99 payment made on 04/25/25. 

      She will have access until 05/25/25.******* ******Director of Privacy & Manager, Legal ServicesLee Enterprises, Incorporated**** ** **** ***Davenport, IA 52807Office: **************** ************

      **********************

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple fraudulent charges on my credit card for a "come back to us" subscription that I had cancelled in Sept 2024 for poor customer service and billing fraud. The charges are only $1, but they are every day. I have contacted credit card company to advise. I also called Rapid City Journal subscription services to complain and resolve. Supposedly, a refund is going to be provides, but the charges are continuing.

      Business Response

      Date: 03/31/2025

      We processed a refund for the $1 charges made every day since she signed for the $1/26wks on March 18, 2025 - total $10. Please allow up to 4 weeks for processing to be completed.

       

      We've left the account active as she did not state in this complaint whether she wanted to cancel. The agent note from 03/26/25 also does not state whether she called in to cancel.

       

      Billing fraud was not committed; there are notes that she called in and stated that she did not receive a rate increase notice. Please refer to the attached notice dated 6/10/24. The address on the account and where the renewal letter was sent– CO is different than the address in the complaint - SD, if the address needs to be updated, please let us know. Unless changed, renewal letters will continue to be sent to the CO address.

       

      Business Response

      Date: 04/03/2025

      We’re not sure why ***** called customer service when a BBB Complaint had already been filed about the same issue. The agent cancelled the account with expiration date of 09/17/25, which is the end of her $1/26wk promotional period. There will be no further charges.

       

      Again, we've processed a refund for the $1 charges made every day since she signed up again for the $1/26wks on March 18, 2025 - total $10. Please allow up to 4 weeks for processing to be completed.

       

      Customer Answer

      Date: 04/03/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23129534, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached
      UNable to read on line paper Have paid for paper online

      Business Response

      Date: 03/07/2025

      The last name is actually ****** it's in his written statement and on the account.

      We have cancelled the account and processed a refund for the last two payments of $27.99 total $55.98 back to the VISA Card.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying for an online subscription to the Rapid City Journal newspaper and for the last week the Journal has not been available. I am paying for a service that I am not getting which constitutes fraud. I have tried to contact them by phone and online with absolutely no success. Please help me resolve this situation. I should not be charged for this week of no service. Thank you. ****** ******** **** ****** *** Rapid City, SD 57702, *** *** *****

      Business Response

      Date: 02/10/2025

      I apologize for the delay in answering complaints received 2/3/25 and after. Lee is currently experiencing system issues which prohibit our customer service team from accessing subscriber data and resolving complaints. We also have limited ability to maintain the daily e-editions. All complaints have been logged and will be answered once our systems are accessible.

      Customer Answer

      Date: 02/17/2025

       

      Complaint: ********



      I am rejecting this response because:  The business response does not address the root of the compliant which is will the business continue to charge a fee for the unfulfilled service that I am paying for. 



      Sincerely,



      ****** *******

      Business Response

      Date: 02/28/2025

      We've extended his expiration date by one a month, his new expiration date is 04/12/25. The customer has been called to assist with his digital subscription. 
      He stated that he has been able to log into the website and read the paper, he just didn't like that pages were filled with information stating that we were hacked.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up to run a home for sale ad by print and online. Payment was made to the RC Journal on April 16, 2024. I received and e-mail that the ad would run on April 18. After a search of the classifieds on April 18, I was unable to locate my posting. I tried for several days after this to find the post, reach out to the journal by e-mail, phone, and a physical visit to their office. The phone is never answered and does not allow you to leave a voicemail. I receive e-mail confirmations that my e-mails were sent but never responded to. The physical address is not even the correct address and the doors were locked. I have tried all of the listed phone numbers. To my knowledge, my ad was never published and I never received one response to my inquiries. This is awful business

      Business Response

      Date: 05/31/2024

      The ad did run, 4/20 thru 5/16. We provided *** ****** the e-edition clip, the proof as well as the ad schedule. She was satisfied with this. No refund will be issued since the ad ran.

       

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business took money out of my account after I canceled my subscription. I would like my money back

      Business Response

      Date: 12/19/2023

      Mr. ******** called customer service on October 12. The representative attempted to save the subscription, but did not cancel the
      subscription at the time.  The subscription has now been terminated; there will be no further charges.  We will refund $65.97, the three charges of $21.97 that were charged
      that would have been avoided if the subscription had been terminated in October.  Mr. ******** was very appreciative of the conclusion.

       

    Rapid City Journal is NOT a BBB Accredited Business.

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