Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked them to come out and look at the air conditioning system for both our rental and also our home. The one in our home was leaking water badly. They said the problem was fixed and that they cleared the drain. The next day, our system started leaking again. We contacted them to tell them that the problem wasn't fixed. The Service Manager was very rude and said "we would just have to agree to disagree" when we said we should not be charged for them "fixing" the leak because they didn't. Our bill was over $500 and nothing was resolved. Also, if they came back out, we would be charged for 2 guys plus mileage for them to come back out to fix what they are charging us that was already supposed to be fixed. So, we are supposed to pay double for a job they didn't do in the first place. Very rude people and did not try or attempt to find a mutual agreement. He was like just pay the bill and you can pay again for someone to come back out. How does that make sense? They want us to pay for a service that wasn't provided or fixed. We are more than willing to pay for the services they did provide and fix, just not the one that they didn't and I think that's fair. You didn't fix anything. It stopped leaking for a few hours then started back up by the next day.

  

  Business Response

  Date: 11/04/2024

  We scheduled a service call on 10/14//24 with *** ********** to look at a PTAC unit and separate Air conditioning System.  Upon inspection, *** found multiple issues with the PTAC and told *** ********** it would not be cost effective to repair unit.  *** then explained to *** ********** that to save cost, he could purchase a replacement PTAC unit himself at a ******* and install it himself as it is a very simple process.

  The other Air Conditioning system did have a clog in the condensate drain that was cleared.  *** and ******* then ran a drain cleaner through the drain followed by multiple bottles oof water which were now draining properly.

  On Tuesday 10/29/24 *** ********** called and stated he wasn't paying over $500 when he didn't get any results. I explained multiple times that the PTAC was diagnosed and repairs were offered and the clog was cleared.  I also stated that if the issue wasn't fixed he should have let me know right away and I would have been able to warranty the drain call but to my knowledge it worked for 2 weeks before I was made aware of it.  I offered immediate service and I did NOT say I would have to send two guys a second time and charge *** ********** for both guys.  Two guys were at the initial call which was discussed and known at the time of scheduling the initial call.

  

  Business Response

  Date: 11/06/2024

  I am sorry you have not had a good experience with your service call.  I am willing to reduce invoice #***** by $****** the new balance on that invoice would be $******.   

  Customer Answer

  Date: 11/09/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** **********

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I feel the business practices of action mechanical is deceiving and unethical. When I scheduled services for a heating issue I was told on the phone I would be charged for the 1st hour and every hour after would be prorated, and that was it. When the workers showed up on the 20th of December the 2 worker had no idea how to assess the problem and spent an hour reading my manual just to tell me there is nothing they can do.
  I asked them to also look at my humidifier. again they read the manual and told me the part it is missing they have at their warehouse and would go get it. Fine, 30 minutes later the worker called me to tell me they don't have the parts and could charge me $***** for a new humidifier. Didn't understand that considering they call the warehouse before they left to confirm they have the parts. My guess is they were being deceptive and tried to get more money from me.
  Well when I received the final bill I was charged for 2 1/2 hours when they did nothing. I was charged for the 30 minutes it took them to get there and also for mileage, this to me is double dipping, I pay for travel and gas. Not right considering I was only told I would pay for the hourly rate.
  Considering they really did nothing but I had to pay $****** so they could read my manual, travel to and from my location and mileage, completely unreasonable. I would see paying for a hour of their time at $** but this is not right. I did send a complaint to their business but I was told there is nothing they can do just pay the bill.
  Currently they are paid in full and I will never use them for anything.
  
  
  Action Mechanical, Inc.
  20 Dec 2022

  

  Business Response

  Date: 03/03/2023

  Every customer that calls for service is told the exact same thing we have a 1 hour minimum and any time after that is billed in 1/2 increments time starts from our office and they are also charged ****@mile from office. There was 2 technicians that were dispatched to this call the customer was only charged for 1 technicians time.  Customer was asking us to troubleshoot why the upstairs was getting so hot which means technicians would need manual to see how the zones were setup.  The technician informed customer the way to fix problem would be to get rid of the zones and customer did not want to do that.  Technicians looked at humidifier and would need a part to fix technician called the supply house and was told they had the part when technician got to supply house they did not have the part and that it was obsolete.  The customer was charged 2.5 hours for one technician the call was from 1:40 to 4:00 plus the mileage.  The service manager did deduct 1/2 hour off for the supply house run. The invoice was originally invoiced at ****** but with deduct it was ****** the customer paid ******.  The customer also gave us a 5 star review on the dispatch program we use.

  Customer Answer

  Date: 03/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Action is lying about what they tell you on the phone about prices. Nothing about mileage or extra time. They are also lying about only charging me. They charged me $****** WITH NO adjustments. I can send you the cashed check. Again Action has no problem deceiving customers. As far as the time when the worker left to get the parts for the humidifier I was charged for that time as well and they didn't have the parts. That's not my problem they don't know what they have.

  Also being charged 2 1/2 hours just to tell me the zones can't be changed, ask the workers how long they sat in my basement reading my manuals? They maybe did 1 hour of work.

  This is just sad, ask the 5 star survey was just for them showing up, not there performance of work.

  
  
  
  Sincerely,
  
  
  
  Corey ******

  

  Business Response

  Date: 03/03/2023

  My apologies I was wrong the customer did pay ****** service manager put in for a ***** refund for the 1/2 hour going to supply house, but if the customer rejects it he rejects it. 

  Customer Answer

  Date: 03/07/2023

  
  
  Complaint: ********
  
  
  
  I was not offered a discount nor did I receive an new bill in the mail. Considering the bill arrived on the 12th of January 2023 when the invoice date was the 21 of December 2022 and was due on the 21st of January 2023 it needed to be paid ASAP to avoid even more unnecessary money (**% late fee, 31 days invoice date) so I had no choice but to pay the only bill I had

  If Action offered me a discount then send me a check.
  
  
  
  Sincerely,
  
  
  
  Corey ******

  

  Business Response

  Date: 03/21/2023

  Refund will be sent to customer of $*****.