Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a travel nurse in Rapid City SD from late November 2020-February 2021. I was on a 13 week contract where I worked at Monument Health. I found an apartment listed for short rental on a travel nurse facebook page. I rented this apartment through A&A Professional Property management. I received a housing stipend through my nursing contract and paid all of my rent for the 13 weeks that I stayed at this apartment. I returned my keys per the lease and moved out after my contracted 13 week assignment. The property manager **** knew I was only staying for 13 weeks. I then received notice this year that A&A property management had sent a bill to collections for around $800. Upon further investigation the collection agency also did not know what the bill was for. I have spoken with ****** the property manager once trying to resolve this issue. She was supposed to send me an itemized list for the bill they sent to collections, though she never has. I have contacted this property management company several times and never gotten anywhere. No one returns my calls nor emails me a detailed list of charges nor explanation of the bill. No one communicates at all regarding this. ******* *********** has also contacted them regarding the disputed bill and they have also not gotten anywhere. There is no reason I wouldn't have paid rent and I know for a fact I had paid all of my rent. And there should be no additional fee's because nothing was damaged nor were there any issues during my time renting there for that brief 3 months. I need immediate resolution of this issue as it is now affecting my ability to find housing for myself and my toddler son. I will not rest until this issue is resolved. I paid my rent, never had any issues, and moved out based off of my 13 week contract which was stated in the lease. There is no reason a bill I was unaware about should have been sent to collections.

  

  Business Response

  Date: 05/30/2025

  We have been in contact with ***** and she has paid her debt to ******* ***********.