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Business Profile

Spices

The Spice & Tea Exchange

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/14/2023, while visiting Rapid City, I saw The Spice & Tea Exchange. I had purchased from other Florida franchise stores and wanted to repurchase an item (Florida Sunshine Salt). They were out of the prepackaged salt, but the manager working was happy to package some for me. As I had purchased it several times before from other franchise stores, I was familiar with what the price was (3.8 oz refill bag @ $13.99). Since I use it often, I told the manager to fill a larger bag and price accordingly. But when she totaled it at the register, she charged me almost 3 times more than the cost on the website (spiceandtea.com) or instore prepackaged sizes (that the store was out of). As I stated previously, a 3.8 oz. refill bag sells for $13.99......she charged me $172.55 for 17.1 oz of the same salt!!! ($172.55 plus $10.70 in taxes = &183.25). Though I should have had enough sense to not purchase, I was in shock of the price and just handed her my CC. After returning home, I had time to process it and would have returned it, but I live 13 hours away from Rapid City, Sd. I called the store 2 times. The manager assured me the owner would call me back, but no one ever called me back. I believe I was excessively over charged and just want to be charged what the franchise store price and the website price is for the same product. I have not used any of the product yet and have my receipt and packaging from previous purchases of same product.

The Spice & Tea Exchange is NOT a BBB Accredited Business.

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