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Business Profile

Storm Damage Repair

Executive Exteriors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to replace windows fall 2024 (not insurance related). Sales person though we should file with our insurance company because he saw other repairs that needed to be done, I agreed and put in a claim with my insurance company. All winter communication was limited, but didn’t think a lot of it because they could not work in the winter as soon as spring came he was very pushy about getting our roof done right away. He assured me that he was working for us to try to get our siding replaced. He even cut a piece of our siding off of the house. That was a month ago, no follow-up, called the office and spoke With someone else who was going to let him know that we were trying to get a hold of him. I still haven’t received a call. My insurance company is now after me to prove that all of these repairs have been done when in fact, nothing has been done except the roof. My insurance company cannot get a hold of the sales person either. We need our siding fixed and the other repairs that I signed a contract for.

    Business Response

    Date: 07/14/2025

    This is not how the project went.

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