We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Rapid Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Rapid Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rapid Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Rapid Towing

      2602 E Saint Andrew St Rapid City, SD 57703-5907

    • Rapid Towing

      PO Box 4242 Rapid City, SD 57709-4242

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the Transaction 9/30/2024 - Rapid Towing **** **** ***** ****** St. Rapid City, SD 57703 I was involved in an accident 9/25/2024, I hit an elk with my vehicle on Hwy 79. Responding Sheriff notified me that the tow company that picks up my vehicle will contact me. The Sheriff at the time did not know which company would pick up my vehicle and I left the scene. Unfortunately this did not happen. I finally obtain which tow company picked up my vehicle on Saturday 9/28/24 by me calling the Custer County Sheriff's Office. I made contact with Rapid Towing this Monday morning, due to their office not being open on the weekend. The lady I spoke too made it seem like they didn't want the vehicle after I offered the title. She told me the price to get it was 750 dollars. I made arrangements for triple A to pick up my vehicle and I went to go pay the fee. I was told that my bill was now $962.96 because I wasn't turning over the title. I was then told they don't accept credit cards. They directed me to their ATM but the amount was to much for me to get enough money to pay the fee. I then proceeded to the bank and withdrew $1,000 to pay the fee. When I returned to Rapid Towing and paid my fee in cash, I was told they do not have change. Frustrated, I said take the fee even though inside I felt they were scamming me. Unfortunately, Triple A cancelled and I had to sign the title over to Rapid Towing to get rid of the car. I was told I could not get refunded the difference from the $962.96 price to the $750 price because I didn't have the car keys. This confused me because the car is totaled and can not be driven. Still frustrated I signed the title to the company and left. I feel their business practices should be investigated and I would like to prevent others from having to experience fee gouging.

      Customer Answer

      Date: 10/12/2024

      The owner of Rapid Towing requested I call him. I called him and he listened to my situation and what happened with his staff. He committed to refunding me $533.60. I received that check today in the email. This complaint can be closed. I am very appreciative of this resolution. Thank you. 

    Rapid Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.