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Business Profile

Transmission

AAMCO Transmissions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AAMCO Transmissions's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAMCO Transmissions has 2 locations, listed below.

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    • AAMCO Transmissions

      645 Century Rd Rapid City, SD 57701-9576

    • AAMCO Transmissions

      PO Box 1660 Rapid City, SD 57709-1660

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The vehicle warranty chose this location for repairs. Aamco repaired rear driveshaft. Stated that the shift cable also needed to be replaced & quoted $*** for all repairs. So I pulled the vehicle after the driveshaft repair & took it home with the total being $******. I had a mechanic look at it & the shifter cable was fine it was the shifter assembly that was bad. Aamco charged me $****** for inspection of the shifter assembly but never informed me it needed replaced. Aamco said it was the shifter cable. When I stopped their work they charged me $***** for restocking fee for the shifter cable which ws not needed. If he inspected the assembly & knew it was broken why was I not charged for the restocking fee for this as well? When I phoned them about it they said they knew the assembly needed to be replaced. But if this was true they should have been aware that the shifting cable itself was fine instead of charging me for restocking a item they knew was not needed to begin with. Aamco refuses to refund me the $****** or the restocking fee of $*****. I feel if the shifter assembly was inspected properly the issue with the vehicle would have been solved there. I believe, due to conversation with Aamco, they did a visual ispection than went with the most common & practical conclusion. A $***/hr charge for a visual inspection is outragious.

      Business Response

      Date: 03/31/2023

      The customer is not correct. No refund will be given. There will be no further responses from us. Thank you

    AAMCO Transmissions is NOT a BBB Accredited Business.

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