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Business Profile

Allergist

Dakota Allergy & Asthma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Allergist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ***** daughter ******** had to get in to see a allergy specialist right away. My dr/nurses called 3 different company's. They told me to go to the soonest one which was a company called *******. That's what I did. Appearantly dakota allergy and asthma made an appt for april sometime for my daughter from getting the referral from my Dr. I didn't receive any paperwork, phone calls nothing from dakota allergy letting me know they made an appt. Today I received a statement from them. I called to see why I have a statement for my daughter when we had never been there before. I was very nice, not disrespectful at all. The lady who works front desk her name was Terry she was yelling at me, **** ****, told me to deal with it. After I told her I don't appreciate the disrespect/rudeness she is giving me for no reason and I want to speak to her boss she hung up on me. I called back and she answered and I said I want to speak to your boss please. She continued to yell at me and be *************. I told her again miss I'm done getting treated like this put your boss on please she replied fine whatever and handed the Dr the phone. I explained to him what was going on, why I originally called but also why I'm talking to him now and he said sorry you were offended you have to figure out the statement. I don't send any of these to collections. The way the front staff was completely **************/not willing to even talk about statements they send/not willing to listen to me explain and ask why I got the bill was way out of being professional and very disrespectful for a company.

Dakota Allergy & Asthma is NOT a BBB Accredited Business.

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