Complaints

This profile includes complaints for Platinum Valley Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Platinum Valley Apartments

  6315 S Connie Ave Sioux Falls, SD 57108-5734

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  Platinum Valley Apartments

  856 Lake St E Wayzata, MN 55391-1803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elevate Living (corporation is located at *** **** ****** ** ******** ** *****- not sure why one of their other apartment complexes in Sioux Falls is listed here as the contact information for Elevate living) is the property management company that manages my apartment, Washington Manor, located at **** ******** **** **** **** *** ******* ** *****. This has been my residence since May 2022. My current lease ceases in May 2024. In February 2023 I filed a maintenance request for mold growing on my bathroom ceiling. The issue was never addressed. I filed a second request on Friday, July 7, 2023. On the same date I also filed another request regarding pest control for an overabundance of flies in my apartment. I did not receive any confirmation of my request submissions or any contact regarding when these concerns would be addressed. On Monday, July 10, 2023 I returned home in the evening after work and smelled an overwhelmingly strong odor upon entering my apartment. I also noticed a white powdery residue in numerous places, including on the stove, microwave, one of the beds... there was also wet (and some dried) white spots on the TV, many linens, the furniture throughout the apartment, pillows, the bathroom counter, and other personal items like clothing, pens, pencils, kitchen utensils and dishes, etc... I was very concerned so I called the after-hours maintenance number to find out what work had been done that day and more importantly, what products or chemicals were used in my apartment. There was no answer. I left a voicemail. I did not hear back and called approximately 4 more times that evening. Because the odor was so strong and the fact that I did not know what kind of products or chemicals were used, my roommate, my 2 pets (a cat and guinea pig) and I stayed the night at a hotel. The next morning on Tuesday, July 11 at 9am I went to the property management office in person to get some details and answers. I spoke to **** ****** who was not helpful and could not provide any information on what work had been done on Monday or the products used to do the work. She stated that I should contact her again if she could further "help". Out of frustration, I left the office. I wanted to clean the residue and white spots, but I knew that certain cleaning products could react with other chemicals that could have been used, like bleach, and this could result in a toxic, dangerous combination. I cleaned with water the best I could. On Wednesday, July 12, 2023 our guinea pig died. I continued calling and emailing over the next few days, asking the same two questions each time: what work was done in my apartment and what products/chemicals were used. On Thursday, July 14 I received an email from ******* **** saying they were trying to get answers to my questions. By this time, my cat became ill. I went to a hotel again on Thursday night. On Friday, July 14, day five of asking these questions and getting no answers, I went in person again to speak with the property management company. I spoke to **** ****** again. She messaged the management's maintenance man to find out the details of the work done on Monday. After waiting in the office for an hour and a half and not hearing anything from maintenance, **** informed me that someone from the corporate office was on the way. ****** ***** arrived thirty minutes later. She did not have answers to my questions either. She agreed that five days was too long to not know what chemicals were used and what work was done in my apartment. I left the office after ****** ***** assured me I would get a phone call that day (Friday) with answers to my questions. I did not receive any call or other communication from her or anyone from Elevate Living.

  Customer Answer

  Date: 07/17/2023

  In addition to knowing what chemicals were sprayed in my apartment I would like to receive reimbursement for money spent on hotel stays and damaged items as well as to be let out of my lease with no charges.