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Business Profile

Bank

American Bank & Trust

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently went through a divorce and are currently in the process of the divorce. It was brought to my attention back in October of 2024, by my soon to be ex wife, that there was a company CC in my BD Cleaning company. This would have been the first time I have heard about this card. I have been paying the balance on this card through american express through my whole drovorce process since June 2023. ****** my ex wife finally back in January of 2024 disclosed the credit card. It however has been maxed out for years. At this time I was wondering how this card was allowed to be opened. It was not on my credit report, and it was also not showing up when she disclosed her credit report. I contacted American express to ask transaction and account questions back in December. At this time they told me ****** added me as an account manager to look at this account. After months of trying to figure this cc out and how it got open, and to this day I have not seen the transactions. I called them after finally seeing this was clear and obvious fraud and identify theft. It's her name attached to my EIN number. Her name ONLY. As I asked them about this they stated that since I was added to the account I then became aware and now there is nothing I can do. This is clear and obvious fraud. I NEVER added myself to this cc and haven't signed anything yet to this day. This is ridiculous and needs to be looked at. My finances are not safe, and they don't seem to care. They failed to answer any of my questions regarding how this got open. I need this rectified as I believe this is fraud. This is still a card attached to my business, that I am paying on that I do not have access to. It was set up fraudulently without my consent or knowledge.

    Business Response

    Date: 05/16/2025

    Please see below for the response to the
    complaint submitted by *** ***** ************ concerning a business credit card
    associated with our institution.

    Following a thorough review of our records,
    we found no evidence that a credit card was issued to *** ************ or to BD
    Cleaning through our organization.

    The
    bank has been in contact with *** ************ regarding his business account.  This account documents payments made to an
    American Express card which was issued by another institution.  These ACH debits were approved by an
    authorized user on the account. 

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bank: American Bank & Trust
    URL: www.abt.bank
    FDIC  The bank stated above has a promotion that I took part of to make a direct deposit within 90 days and a bonus of $250 will be paid to the account holder within 45 days. I made the direct deposit with in 30 days of opening the account and it has been over 60 days without a promotion bonus being paid.

    I called the bank and spoke twice to their lead banker who told me they would not honor the bonus because they want my "full business". They said my direct deposit was great, but that they want more from me and to not use other banks.

    I said this is ridiculous and that is not in the terms of the bank promotion. They are thus refusing to agree to the terms.

    Business Response

    Date: 05/06/2024

    We are writing in response to your inquiry received from BBB
    May 6. The item in question regarding a new account bonus is a duplicate
    inquiry received by us from the Federal Deposit Insurance Corporation (FDIC)
    May 2, and The Federal Reserve May 3. This inquiry was investigated and
    responded to May 3 and is considered fulfilled.
    If you have further concerns or questions, please call ***************      

    Attached is correspondence sent to the customer.

American Bank & Trust is NOT a BBB Accredited Business.

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