We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Barbers

Multicultural Barber Shop
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/01/2024 @ 3:42 pm.

    There is signs out stating prices and they only take cash on one sign. On the other sign says if you use a card you will be charged $2.99 for transaction. My 2 boys hair cut was $40.00 a piece and then he charged me for two transaction prices when it should have been only one transaction charge of $2.99. I asked him to explain charges he said machine company charges him 2x for one transaction. The sales tax he charged me also was 7% and that is above what south dakotas rate is. I tried to dispute both sales tax and transaction charge with him and he wouldn't budge. The next person in line he made him paybefore cutting his hair and because he paid cash he charged him $30.00 no taxes.

    Business Response

    Date: 12/20/2024

    Thank you for reaching out regarding your recent experience at Multicultural Barbershop. We value your feedback and would like to address your concerns.


    Firstly, I apologize for any confusion regarding our pricing structure. As a reminder, our rates are as follows:
    - Adult haircut: $40
    - Children's haircut (under six years): $30
    - Card transaction fee: $2.99 per transaction
    - Sales tax: 7%


    We understand that you believed we only accept cash. Please clarify that we do accept both cash and card payments, which is why you incurred the card fee of $2.99 along with the applicable taxes.


    Regarding the tax charge, we apologize for any misunderstanding. The correct tax rate is 4.2%, rather than the previously mentioned 7%. This adjustment affects the total amount you were charged.


    Here is a clearer breakdown of the transaction for your reference:
    - 1 adult haircut: $40
    - 1 adult haircut: $40
    - Card service fees: $2.99
    - Sales tax at 4.2%: $6.02
    - Total transaction amount: $89.59


    Once again, I apologize for any inconvenience this may have caused, and I appreciate the opportunity to clarify this matter. If you have any further questions or concerns, please do not hesitate to reach out.


    Thank you for your understanding.


    Best regards,



    Multicultural Barbershop  
    **** * **** ** ****  
    Sioux Falls, SD  

Multicultural Barber Shop is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.