Reviews
This profile includes reviews for Med-Plan Services, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromMichael A
Date: 02/12/2025
1 starMichael A
Date: 02/12/2025
They’re very rude they will not identify themselves on the phone, they say Med-Plan and then want your personal information.. They call and hang up on me. The bill was paid two weeks before they sent me a letter threatening to turn me into a collection agency because of multiple attempts to contact me, they talked to me on the phone once and one letter. They are apparently a collection agency for medical bills. I had never heard of Med-Plan and thought it was a scam I mailed a check and it was a couple of days late getting to the hospital I mailed it about two weeks early I can’t help how long it took to get there in the mail
Med-Plan Services, Ltd.
Date: 04/28/2025
Med-Plan Services, Ltd. is an
accounts receivable billing vendor for the client. Med-Plan Services,
Ltd. is identified by name on the client’s statements sent to the
consumer. For HIPAA compliance and consumer privacy protection, our
Patient Services Representatives cannot disclose any information to a consumer
on the phone until that consumer confirms their identity to the Patient
Services Representative. We called the consumer on 01/22/25 and the
consumer declined to confirm their identity. The consumer’s account
reached 120 days postdate of services received and there was no payment for 45
days which led to a final
notice generated on 02/07/25, On 02/12/2025, we received notification
from the client that the consumer paid the account in full. The account is
currently reporting a balance of $0.00. Thank you.Review fromSusan S
Date: 02/24/2024
1 starSusan S
Date: 02/24/2024
I do t even have an account with this organization and keep getting emails.
Susan S*********Med-Plan Services, Ltd.
Date: 02/29/2024
Med-Plan Services, Ltd. reviewed this consumer’s information in our system. This consumer does have a pending account balance with the medical provider. Med-Plan will follow up this response with a letter to the consumer with an explanation and documents.
If you should require any further information, please let us know.
Thank you.Review fromAlexandrea C
Date: 10/06/2022
1 starAlexandrea C
Date: 10/06/2022
Calls multiple times a day on my cell and at work. I should not have a bill. I was not notified I would owe anything when I had my appointment. I was under the impression it was taken care of. Will not leave me alone.Med-Plan Services, Ltd.
Date: 10/17/2022
Med-Plan Services, Ltd. (Med-Plan) offers the following in response to the consumer's review: The accounts were unresolved by the consumer with Med-Plan Services, Ltd, who addresses payments for the creditor/client. Our records show the consumer's spouse set up a payment plan with Med Plan in 2021, which the consumer failed to honor. The accounts were subsequently placed with the creditor/client's collection agency representative, ********************** The consumer has been aware of this matter for several months and the consumer's spouse did speak with our representative in early 2022 and requested a call back from our agency to discuss payment arrangements. **************** has subsequently been unable to reach this consumer and will attempt again to mail information to the consumer to assist in clarifying the balances in question.
Thank you.
Alexandrea C
Date: 10/17/2022
There was no payment plan in place. I have not requested a call back because of being contacted at my place of work and cell multiple times a day.Med-Plan Services, Ltd.
Date: 10/18/2022
**************** has no record of the consumer's allegations of calling POE and cell multiple times a day, and that is not our company policy nor practice. **************** will be corresponding in writing with the consumer on this matter and will be pleased to provide additional details to further clarify the issue for this consumer. Thank you.
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