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Business Profile

Carpenter

Gentry Construction and Homes L.L.C

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spoke with *** ****** With this business back in April about doing a chainlink fence. He wanted a check to cover the cost of materials before job was completed.. We wrote him out a check for $6106.65 on April 14 and he cashed it that same day at 12:20 PM . He then text us and said materials won’t be in until March 12 and he would be there the following Saturday to do the work. March 17 came and he then text us and said that he was missing a tension wire in order to complete the task. He then pushed us off another three weeks. Today is the three week mark, it is June 7. My husband has called him since 9 o’clock this morning in which he has replied he will be there in one to two hours. We have now waited six hours and he’s still not here. We have now texted him again asking if he’s justputting us off again or if he was coming, in which he replied that we were just disrespectful and that we could find someone else to do the job and he would not be coming. We informed him that we were going to take him to small claims court and now he says we’re harassing him.

Gentry Construction and Homes L.L.C is NOT a BBB Accredited Business.

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