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Business Profile

Contractors Equipment

Stan Houston Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a mini telehandler from Stan Houston Equipment sometime around February of 2022. On February 15, 2023 I receive an email from Allan ************ with an invoice attached that said I owe them $********* for damages and repairs for this telehandler. The bill is just completely outrageous. It is a straight out lie. This unit never had foam filled tires and they are trying to charge me $******* for a set of 4 foam filled tires. If it did have foam filled tires on it there wouldn't have been damage done to them anyway. That's the point of foam filled tires. It had regular tires on it and one tire did get slit but we replaced the tire before returning. I have the receipt from **** ****** **** in ******** **. So it had 3 used tires (not damaged) and one brand new tire upon returning. Once we dropped this off they never discussed anything with me. They never once tried to reach out to my partner or I to discuss the damages. No pictures were sent as stated on the invoice. When I asked for pictures of the damages after receiving this bill they stated the unit was too muddy to see any damages. We would settle for paying for the dent on hood and the broken glass as these are damages we did have happen while we rented this unit. The rest of it is straight stealing and nitpicking. They waited a year to send us this invoice so who's to say how many different companies or people rented this unit and they are charging us with all the damage and repairs. My lawyer and I will be meeting soon to discuss further action. Please be urgent.

    Customer Answer

    Date: 04/06/2023

    This happened this year!!!!! I just got the bill two months ago?!?! What do you mean it’s over 12 months ago? 

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