Complaints
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blaze MasterCard
**** * ******** **** ***** ****** ** ********** Account #: ****************
Hello, my name is Lakiesha *******, and I currently hold a credit card from Blaze MasterCard , which is my favorite of all the credit card I own. I mailed Blaze MasterCard several letters informing them of my financial hardship during this COVID-19 health crisis and recession. In the year of 2022 due to extreme financial hardship and medical problems, I became seriously behind on several of my bills. Although I made a mistake by becoming behind, I have since maintained a clean track record of making payments on time, and I intend to keep doing so because I don't want to damage my relationship with Blaze MasterCard. I am currently trying to buy a house, but I am finding it difficult to get an affordable interest rate because of the negative impact this late payment has caused on my creditworthiness. I'm requesting an Accommodation under the Cares Act.
I'm requesting an Accommodation under the Cares Act. Please update the late payment associated with the following account below to "Paid as Agreed" on my credit report, so I can get qualify for a mortgage with a low-interest rate & continue building my relationship with Blaze MasterCard. Account #: ****************
Late Payment
30 days late september 2022
30 days late march 2023
60 dyas late april 2023
Business Response
Date: 06/07/2023
Please see the attached business response.Initial Complaint
Date:05/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed by this credit card company and I never asked them for credit nor do I have a card from them. I never activated any cards from them. I do not have a real account with them and this is made up.Business Response
Date: 06/08/2023
Please see the attached business response.Initial Complaint
Date:05/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a Blaze card holder for a very long time, Just last Month April 2023 I was a victim of identity theft and fraud. Blaze****** ******* **** mailed me out my expired new card in Feb 17. 2023 I never recieved the card, unbeknownce to me I received an email alert that my card was activated not by me just to find out that someone charged *** on the card bringing my account over my credit limit on top of that the person who stole my information decided to pay off the balance with a fake checking account number. When I discovered all of this I called Blaze to report my card lost/stolen I automatically filed a dispute, I also had to close my checking accounts and reopen new ones because when I found out they paid off the balance using a checking account I could not take any chances of them having my banking information. What I am so perturbed about is Blaze decided to close my account without my knowledge and accused me of making a fraudelant payment because the payment came back as a NSF and the checking account was a fraudelent number, and to make matters worse they reported the incorrect balance to the credit bureaus so my credit score took a major hit. I had a *** score down to ***. I would like this rectifird by returning that money back to my account and report the correct balance to the three major Credit BureausBusiness Response
Date: 06/08/2023
Please see the attached business response.Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was double charged by ******** ********* company for a $***** background check in which I had already paid. The company charged $***** twice for a background check. Once in Oct 2022 and again in March 2023. All background checks last a year. I provided this information to Blaze Mastercard.Customer Answer
Date: 05/18/2023
I have enclosed the charge on my credit card transaction and the payment receipt for the company.Business Response
Date: 05/23/2023
Please see the attached business response.Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been doing business with blaze company for about three years now I really never questioned their business ethics until a made payment and a receipt invoice from a company name ach saying that they have drafted my account for $*** and $*** from account which was in the amount of $**** have never gotten a receipt from this company before I immediately call my bank ask them to check and see if I had did any trading or business with this company be for they said once maybe five months ago so they suggested i shut that card down my debit card and the receive a new one in ten day and they reversal that payment put it back in my account and I ASK if this company had a number and they gave me a number that turn into a fax line that scared me so talk to someone on the phone they told me the are payment center for a lot of company and base on that invoice they sent me it would not be able to tell anything until I HAVE more info on the company the were collecting payment for.So I went to the bank and receive cop[es of my bank statement and I realize that it was blaze I ask the bank if they could reverse the money back to blaze they said no so before I got back home to called blaze and explain they called me and I explained to them that I made a mistake and she told me that I should make a payment right to stop things from hurting my credit account so she suggested i make a larger amount so I MADE another payment for $**** and she told me they would send the$**** do;;ars back to the me so I made it and weeks went by and she said they sent it back to blaze on a certain day but the bank said they did not . So i kelp reaching to blaze and one thing would turn into another story , SO the bank realize that i had overpaid blaze as well and they stop on the $**** they sent to blaze and told them blaze keep repeating they sent it to debit card of the bank,,,,,,,but the bank said no it never happed so I ask blaze are you going to keep the $**** and the $**** but she said that I now I owe them $**** and she would like for me to get the bank on the line with her but she knows that against the LAW so she know the bank can not do that so I AM SEEKING GUIDANCE I ask why dont she just stop paying on the money she sent back but she said she can not .......now remember I only owe $**** from the beginning NOW its $**** can someone help meBusiness Response
Date: 05/17/2023
Please see the attached business response.Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not reliable for this debt FSB Blaze Creditcard and not have a credit card with FSB Blaze. They do not provide me with the original application like I asked.Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened my account with Blaze, the ending of 1/23. I mail in my first payment on 2/09 after they got my due date wrong, due to mailing out the card. Here it is 3/7/2023 and they have yet to receive my payment. I’ve called and faxed in my money order receipt and still nothing. They don’t accept *** pay cards as payment either. I wish I didn’t accept their mail offer, because there’s no way.Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt beginning with #****** with Blaze Mastercard and do not have a contract with Blaze Mastercard. They did not provide me with the original application like I asked.Customer Answer
Date: 03/08/2023
Additional informationInitial Complaint
Date:02/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blaze Credit Card keeps calling and texting me stating i have a $** overdue balance to be paid. I have never been offered this credit card, do not have this credit card, and do not wish this credit card. The phone number left does not match the website, and this feels like a scam. When I called customer service with Blaze, there is no way to get to customer service without an account, which I do not have.Customer Answer
Date: 02/21/2023
I called the company today and got a live person. I do not have an account with Blaze, nor have I ever, and it appears that my phone number was attached to an account in error. They refuse to search for my phone number to remove it from the account that it is on erroneously. They were entirely *********.Customer Answer
Date: 03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jennifer ************Initial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had an account with blaze Mastercard for quite some time now, and I've always been on autopay-so every month along with everything else that comes out of my account, if I owed money to blaze Mastercard then their money would come out of it as well. About 5 months ago now, I lost my phone and I had the blaze app on it. I started noticing in November that I was still having automatic payments come out of my account for my blaze acct and I didn't know why. When I logged onto the app for the first time since august I noticed there were 3 charges on my account that were fraudulent and I immediately contacted blaze
Customer service who btw wasn't helpful whatsoever and *** **** **** everytime I've called in to see what was going on with my fraud claim. I was told a new card would be sent and the charges were being disputed and credits would be put back on my account. I had called to find out where the credits were about 3 weeks ago and was told by a women named Stephanie who *** **** *** couldn't wait
To hang up on me-that a letter was being sent
To me and I needed to respond to it. When I received the letter in the mail about 2 days later I responded to it and mailed my letter back to blaze Mastercard. Still 3 weeks later I don't have the credit on my account-and when o called again today to find out about the disputed charges-again Stephanie *** **** *** *** ** ******** **** ** *** told me that another letter would be sent and I'd have to respond again because they never received my mail. I find it very hard to believe that blaze just isn't getting any of the mail I've sent and when I requested to speak with the fraud dept she told me they don't accept calls nor would a supervisor get on the phone either. This is unprofessional and I'm beyond upset that I'm still waiting on credits I was told before would be on my account and they're not.Business Response
Date: 03/31/2023
Please see attached.
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