Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off this account in August 2023, but it is being reported as delinquent as of Feb 2024. Balance updated as of Feb 2024. The payment cleared my bank account August 14, 2023. I have tried to dispute this account, but it keeps coming back "verified" and nothing is corrected. I am seeing the errors on *******.

  

  Business Response

  Date: 03/20/2024

  The attached documents from the consumer state this is a ***** ********** account and not a capital preferred credit. Please have it re-assigned. Thank you

  

  Business Response

  Date: 03/29/2024

  This letter is in response to the correspondence we
  received from the Better Business Bureau.
  
  In your correspondence, you indicate
  that you paid off this account in August 14, 2023, but believe it is being
  reported as delinquent to *******. You have attempted to dispute it, but no
  correction has been made. You are requesting a correction to your credit
  report.
  
  Our
  records indicate the above referenced account was opened on July 21, 2016,
  following the submission of your online application. The
  account was used for purchases and subsequently charged off due to non-payment
  on March 27, 2023. A settlement was completed on the account with the final
  payment in the amount of $781.46 received on August 11, 2023. This information
  was submitted to the credit bureaus and the account will reflect as charged off
  and settled for less than the full balance to the credit bureaus and may appear
  on your credit profile for up to 7 to 10 years.
  
  The document you included in your
  correspondence, shows the account is reporting accurately by showing the
  account as charged off and paid, as well as, showing the account has a $0.00
  balance. The date for “Balance updated” and “Status updated” only reflect when
  we last sent an update to the credit bureaus, but this is not the same as the
  date of last payment. If you have additional questions regarding how ******* reports your account information, please contact them directly.
  
  I hope
  this information is helpful. If you have any further questions, please feel
  free to contact me at the telephone number on the attached letter.

  Customer Answer

  Date: 04/02/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It has been expressed from ******* and mortgage lender that the status updates basically re-aged the account so now it looks like the account is newly delinquent. Also, ******* has indicated that a collection status was put on the account because they got information from the creditor. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/11/2024

  This was previously updated to ***** ********** where it should be. When the rebuttal came in, it somehow reverted back to Captial credit. It is communication regarding ***** ********** and should be reflected under that companies completed. Thank you. 

  

  Business Response

  Date: 04/11/2024

  This
  letter is in response to the correspondence we received from the Better
  Business Bureau.
  
  In your rebuttal, you
  indicate that your mortgage lender and ******* have indicated that the account
  is reporting as newly delinquent.
  
  We have submitted several requests to ******* to update their
  records to ensure the accuracy of the information reporting about your account.
  Due to your continued dispute, we have submitted a request to delete the
  account from your credit profile. Please allow 30 to 60 days for them to update
  their records.
  
  I hope this
  information is helpful. If you have any further questions, please feel free to
  contact me at the telephone number on the attached letter.
  
  

  Customer Answer

  Date: 04/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a right, and Blaze Mastercard has a legal obligation to make good on my right, to have my duly and properly paid and withdrawn payment of now five (5) business days ago credited to my credit card balance *now*. If it is not, I shall, as I have done here now, escalate this matter further until Blase does what it is legally obligated to do. It is time for them to do right -- it is time for them to do right. Please see attached PDF document for my entire complaint.

  

  Business Response

  Date: 02/22/2024

  This letter is in
  response to the correspondence we received from the Better Business Bureau.
  
  I understand from your letter that you submitted a
  payment in the amount of $300.00 on February 7, 2024 to your Blaze Mastercard
  account. You indicate the payment was withdrawn from your bank account;
  however, the funds were not made available on the credit card account by the
  next day. You called and were advised the payment was on a hold and to release the hold, you would
  have to provide documentation. You indicate that you have always made payments
  from this account and of a similar amount and are requesting the payment be
  applied to your account. You also indicate that you had a poor experience when
  contacting us, please accept my apology for any rude or discourteous treatment
  you received when contacting our
  Customer Service area.
  
  Regarding
  the payment hold, we
  have systems in place to identify changes that may indicate a payment could be returned. Things
  that may trigger a payment hold, would be switching a checking account or if a
  payment is higher than the typical payment. When this occurs, the system will
  place a temporary hold on Available Credit this payment would create, however
  the payment is posted to the balance. I have reviewed your payment history over
  the last twelve (12) months and your payments were between $36.00 and $225.00 with an average for the last 12 months
  was approximately $100.00. Since this payment was higher than average, the system placed
  a hold.
  
  As
  your credit card contract explains, we will post payments when received but we
  may restrict your ability to make new charges against that payment amount for
  up to thirty (30) days. However, your payment was only placed on a ten (10) day
  hold. On February 18, 2024, the hold was removed and the Available Credit the
  payment created was released.
  
  Please
  keep in mind that a payment hold can occur on any non-guaranteed payment type,
  like an ACH checking account payment. To remove the hold sooner, we would need
  to verify the payment has posted by either calling your bank or receiving a
  bank documentation showing the payment has cleared. To avoid the possibility of
  a hold, you can make a guaranteed type payment by paying by Money Order, Debit
  Card, Western Union, or Money Gram.
  
  I hope this
  information is helpful. If you have any further questions, please feel free to
  contact me at the phone number on the enclosed letter.