Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The card company is adding bogus charges to my card without my knowledge. I haven't spent money on this card in years yet somehow I owe $72.40 with bogus late charges on top of bogus regular charges.

  

  Business Response

  Date: 04/24/2025

  Enclosed is the response.

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 10, 2024, there was credit card fraud on my Show Mastercard Account for $2,000.00. The card was in my possession and I thought it was an online fraud transaction. Show mastercard tells me that the card was used in a store, & they want me to file a police report, so they can further investigate. They want a copy of my drivers license, & all household members licenses, which is not customary for credit card companies. I was not present for this transaction, even though they claim that I was. They didn't send me an alert for this suspicious transaction and waited until recently to tell me that I needed a police report. They should be investigating on their own.

  

  Business Response

  Date: 02/07/2025

  This letter is in response to the correspondence we received from the Better Business Bureau.
  
  I understand from your correspondence that a fraudulent transaction posted on your Show Mastercard account on October 10, 2024, you contacted us and disputed the transaction, and received our letter requesting a copy of the driver’s license or ID for you and all members of your household and a copy of your police report. You are requesting the investigation completed without this information and a billing adjustment on the account.
  
  Our account records show a charge from ******* ** *** billed to your account on October 10, 2024 in the amount of $2,000.00. In your initial dispute submitted through our website, you indicated that this was in unauthorized transaction, but you did not indicate that your credit card ending in **** was lost or stolen. We investigated your dispute and found that the credit card was used at that transaction, and notified you that we would be unable to assist you further.
  
  Your credit card was filed lost/stolen on November 14, 2024 and you requested the dispute of the transaction continued. Due to the amount of the transaction and the fact that your credit card was present for the transaction, we sent the enclosed letter with an Affidavit on December 5, 2024. On January 21, 2025, we reviewed your response which included the Affidavit, where you indicated that the credit card ending in ****, which was used in the disputed transaction was in your possession. Based on the fact that the credit card was in your possession and the credit card’s chip, which cannot be duplicated, was present at the transaction, you would be held responsible for this transaction.
  
  If you wish to continue to dispute this transaction as unauthorized, based on the fact that you were in possession of your credit card used at the transaction and the amount of the charge, we would recommend that you file a police report. Based on this information, it also would appear that someone may have gained access to your credit card. Thus, we also request copies of the IDs for you and the members of your household. Upon receipt of this information, we would be happy to investigate further.
  
  Without additional information, we are unable to continue your dispute of the above transaction and you remain responsible for the disputed amount.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at *************

  Sincerely, **

  
  

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and asked for waiver of 75 fee. I was told no for the first time ever with NO EXPLANATION AS TO WHY. *******, manager said she'd check to see if she could but quickly returned to say she couldnt. No explanation provided and said she could NOT send me a letter telling me what she checked for or what the basis of her decision was. I DO NOT UNDERSTAND AND ASKED FOR A SIMPLE EXPLANATION IN WRITING ON WHY IT COULD BE WAIVED IN PRIOR YEARS, BUT NOT THIS TIME. SHE FACITIOUSLY SAID SHE'D SEND ME THE CONTRACT THAT DISCLOSES THE FEE . I TOLD HER I ALREADY HAD IT AND WOULDNT BE CALLING , ASKING FOR A WAIVER IF I WAS NOT AWARE THAT IT WAS IN THE CONTRACT. ******* was rude, UNPROFESSIONAL, gave conflicting info and yelled at me, cutting me off, yelling at me, until I finally became rude with her. All reps today were rude. I spoke to her today, 5/ 28, at apx 238ET. new call center? New cc management? Should this rrepresent your brand? If you cant waive the fee, I deserve to know why! She said shed check. Came back said No. Then tried to say she did NOT KNOW WHAT SHE mCHECKED FOR. WE JUST DO IT SOMETIMES SIMETIMES WE DONT. THAT IS NOT SUFFICIENT. AS A LONG TIME CLIENT I DESERVE EXPLANATIONS AT A MINIMUM.

  

  Business Response

  Date: 06/05/2024

  This letter is in response to the correspondence we received from the Better Business Bureau.
  
  I understand from your correspondence that you contacted our Customer Service area to request a waiver of the $75.00 Annual Fee, but your request was declined and no explanation was provided. You are requesting an explanation for why the fee could not be waived.
  
  Please accept my apology for any rude or discourteous treatment you may have received when contacting us and we regret any inconvenience you experienced as a result of this situation.
  Regarding your Annual Fee, our records show that we have previously credited the Annual Fee several years in a row. Due to this, the Annual Fee credit is not available on your account at this time.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at the number on the attached letter. 

  Customer Answer

  Date: 06/06/2024

  
  Complaint: ********  
  I am rejecting this response because: If the explanation provided were valid, why didnt the employee or manager with whom I spoke simply say that? I do not believe this at all. The manager said she would check. Then said no. Are you telling me that she checked to see if a fee had been waived, but instantly forgot what she checked for? She repeatedly refused to give me a reason for the waiver denial, indicating she just couldnt, with no explanation. Your kind words are weightless. It appears that some type of bias is being practiced, without a doubt, because if she had said, the fee can only be waived for X number of years, I would not have complained. Even your bogus response does not specify the maximum number of years during which an annual fee can be waived.
  

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 06/17/2024

  This letter is in response to the correspondence we received from the Better Business Bureau.
  
  I understand from your rebuttal that you do not agree with my previous response and are requesting further explanation. When you spoke with our representative on May 29, 2024, they checked to see if there was an offer to credit the Annual fee on your account, but there was not an offer to credit this fee. Unfortunately, we are unable to provide further specifics about when our fees could be credited. As your Annual Fee is a part of your credit card’s terms and conditions, it cannot be permanently removed and there will not always be an option to credit this fee as a courtesy. On your current card number ending in ****, we credited your Annual Fee in 2021, 2022, 2023 and there is no option to credit the fee for the current year.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at the phone number on the attached letter.

  Customer Answer

  Date: 06/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: sounds like discrimination

   I will contact the FTC and agencies regulating your company regarding your secret guidelines that you cannot disclose.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card with this company but I haven't used it in over 4 years. This year they charged me $75 annual fee. I tried calling their customer service but they were not helpful.

  

  Business Response

  Date: 05/08/2024

  This letter is in response to the correspondence we received from the Better Business Bureau.

  
  In your correspondence, you indicate you have not used your Show Mastercard for several years and noticed you had been charged an Annual Fee of $75.00. You are requesting a billing adjustment for this charge.
  
  Unfortunately, we are unable to fulfill your request to remove the Annual Fee that billed on April 3, 2024. The Annual Fee is a part of the credit card terms and will bill about the same time each year while the account is open. Thus, we are unable to remove this from the account. A copy of your credit card contract is enclosed for your review.
  
  On occasion, we can credit this fee as a gesture of goodwill and our records show that we credited the Annual fee on your account in 2021, 2022, 2023. However, at this time, we have no additional credits to offer.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at  the phone number on the letter attached. 

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously paid my bill using my bank account that had my maiden name, which was never an issue. This last payment I made using my account which has my married name which is the same as the card issued by this company. They took the payment the. Suspended my card because I used a different bank. So they want me to send my bank statement which I feel is a breach of privacy. How can I been penalized for paying my bill with my money from my account with the name that matches the card they issued. So I asked if I would have used another account such as my husband’s account and they thought it was fraud would they refund the money. They said no. So how are you preventing fraud. How is it fraudulent to pay my bill with my money from my account? What I want is to continue to use the card I pay for monthly.

  

  Business Response

  Date: 12/29/2023

  This letter is in response to the correspondence we received from the Better Business Bureau.
  
  I understand from your correspondence that you used a different checking account for a payment to your Show Mastercard account. You indicate that the payment was posted, however your account was suspended. You indicate that it is a breach of your privacy to provide a bank statement showing your name is on the checking account and believe that this request is not preventing fraudulent activity.
  
  I certainly regret any inconvenience or difficulty you have experienced as a result of this situation. Please allow me to explain that our records indicate that you made a checking account payment in the amount of $333.19 on December 10, 2023 through our mobile application. This payment amount has been posted to your account. We have internal processes to identify potentially fraudulent payment activity on our cardholder’s accounts. Factors that may have impacted your payment being flagged would be that it was a larger payment, a new checking account was used, and a previous payment was returned unpaid on your account.
  
  As a result, we sent the enclosed letter to you on December 11, 2023, where we advised that your credit card account was suspended and we requested that you verify the checking account is in your name. To verify, we request that you provide a copy of your bank statement, or a copy of a voided check, or a deposit slip showing your name and the account number. If you do not feel comfortable sending in a bank statement showing your name and the account number, you can provide a voided check or deposit slip showing this information. Please keep in mind that if this information is not received, your credit card account may be closed.
  
  I hope this information is helpful. If you have any further questions, please feel free to contact me at the number on the letter attached.

  Additional attachment: Letter dated December 11, 2023

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-10-23 I bought a phone ** **** using my Showmaster credit card. I had several issues with the phone. I contacted the seller on 3-11, 3-13, 3-13 and 3-14-23. He was no help to me at all. On 3-15-23 I filed a dispute with Showmaster. I explained the issues to customer service rep. BETTY. She notated the account per my issues. She told me it would take up to 90 days ho hear anything. I received a letter from Showmaster dated 3-23-23. They asked me to send the phone back to the seller. And to provide proof that I had returned the phone. I knew from past experiences on **** the time frame to return was not an option. I contacted Showmaster on 4-3-23 and told them this was not an option. And that I received a reply from the seller which is as follows on 3-31-23.She told me she would notate the account. And that if the fraud department needed to contact me they would do so. As of the filing of my complaint no one has reached out to me. The **** seller responded the following. New message from: wirelessplace (*************** ****) Unfortunately the returns period for this item has expired so there is nothing we can do at this time. Also, this device is not covered under warranty here in the USA as it is not the USA model. Reply I bought the phone thinking it was a USA model and it was not. I am sure is one of the reasons why the phone had so many issues. I tried to contact the fraud de

  

  Business Response

  Date: 06/01/2023

  Please see the attached business response.