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Business Profile

Credit Cards and Plans

Taz Visa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

This profile includes complaints for Taz Visa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taz Visa has 2 locations, listed below.

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    • Taz Visa

      PO Box 5081 Sioux Falls, SD 57117-5081

    • Taz Visa

      1500 S Highline Ave Sioux Falls, SD 57110

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes from ******** a “shoe company” or so I thought I waited 3 months and they never came so I contacted my credit card company and 2 weeks later they informed me they can’t dispute past 60 days and I checked Visa laws and it says 120 days so they are going to lose a customer over $34 if they give my money to a scammer

      Business Response

      Date: 04/15/2025

      Enclosed is the response

      you applied for the account 

    • Initial Complaint

      Date:02/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-12-24 I filed a dispute with TAZ Visa. It was because I took out a warranty and that place of business did not honor the contract. I told them that the warranty place was taking funds out of my TAZ Visa account for monthly payments. On 12-17-24 I called TAZ Visa to update information concerning the dispute. On 2-3-25 I called Taz Visa to see what the status was of my initial complaint. The customer service rep. ( ****** ) told me that TAZ Visa sent me a letter dated 12-19-25. I NEVER RECEIVED any letter. He also stated that he would notate the TAZ Visa account. The letter went on to say the case was closed and the matter was resolved. On 2-8-25 I received another letter from TAZ Visa dated on 2-4-25. It said in part " We can not take any further action because my cancellate date was 11-26-2024. And that there were no further transactions posted to my TAZ Visa account. " THAT IS EXACTLY RIGHT BECAUSE THE WARRANTY WAS WORTHLESS. IT WAS ME WHO CANCELLED THE WARRANTY NOT TAZ VISA. The months that the funds were deducted from the TAZ Visa account were worthless.

      Business Response

      Date: 02/12/2025

      This letter is in response to the correspondence we
      received from the Better Business Bureau.

      I understand from your correspondence that you contacted TAZ Visa to dispute several
      transactions regarding a warranty that you claim was not honored. You received
      our letter advising that we would be unable to assist since no transactions
      posted after your cancellation date.

      Our records
      indicate on December 12, 2024, you contacted us to dispute transactions with
      ENDURANCE DIGITAL and MEPCO*ENDURANCE for transactions totaling $665.21, which
      were recurring charges. Since these were authorized, we sent you a letter on
      DATE, explaining that we were unable to assist since no transactions posted
      after your cancellation date.

      Based on the
      additional information you provided in your correspondence, we have re-opened
      our investigation. Please allow up to 90 days for us to complete our
      investigation. We will notify you of the outcome by mail.

      I hope this
      information is helpful. If you have any further questions, please feel free to
      contact me at *************

      Sincerely, **

      Customer Answer

      Date: 02/21/2025

      Again my response is as follows. Taz stated they will REOPEN the investigation to my complaint. Which could take up to 90 days to complete. They further stated they would notify me my mail. I SAID I AM AGREEABLE TO THIS AS LONG AS THEY REOPEN THE INVESTIGATION. I did not suggest that I wished o CLOSE out my complaint against TAZ VISA in any way shape or form. THANKS. 

      Business Response

      Date: 02/21/2025

      This letter is in response to the correspondence we
      received from the Better Business Bureau.

      In your correspondence, you indicate that you agree to
      have the dispute case re-opened and request your complaint not be closed. Your
      dispute case has been re-opened and we are currently waiting on a response from
      the merchant. This dispute process can take up to 90 days to be completed and
      you will be notified of the outcome.

      Regarding your complaint through the Better Business
      Bureau, please be aware that if that your case is closed with the BBB, this
      will not affect your ongoing dispute case with us.

      I hope this information is helpful. If you have any
      further questions, please feel free to contact me at *************

      Sincerely, * *****

    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made my credit card payment “on time”, but was still charged a late penalty. I realize that Taz Visa has a clause explaining that payments made after a certain time will be processed the following day. I believe this to be a shady business practice and that credit card companies should only be able to charge this late fee if, indeed, the payment isn’t made by 11:59pm on the due date. This practice of making people pay before a certain time should be illegal. Who cares if the payment was made at 11:59pm? It was still made on the correct due date, right? Well, NOPE! It’s too late…

      Business Response

      Date: 01/06/2025

      Response enclosed

      25.00 late fee to account

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my issue is such, I have had my Visa card with this company since April, it wasn't until yesterday March 7th that I noticed that I was being charged for plans that I never signed up for, two plans in particular,
      Premium Club Membership $****
      Payment Protection Plan $****
      Neither plan did I ever agree to or sign up for, March 7th I spoke to a Taz representative who informed me that she could not reimburse me my money for all the months that I was charged but that she would credit my account $***** and remove the plans from my account effective March 7th, which I found to be a bit unfair, she asked why I had just noticed it I told her I just had

    Taz Visa is NOT a BBB Accredited Business.

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