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Business Profile

Dentist

Sensational Smiles Dentistry Partnership

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple months ago I had my daughter in for a spacer to be placed in her mouth, they put it in and it fell out within 12 hours. So we had to return the next day to have the glued in. They then told us if it happened again there would be a 200$ charge. Approx 30 hours later one side fell out again, it was now a holiday weekend so I called the after hours number and my call was not returned for almost 24 hours. I ended up having to call another after hours dentist to get it properly removed so my child could eat that evening. I then went to that other dentist to have a new spacer placed that we have not had any issues with since. A few weeks later I received a bill from sensational smiles for 600$ for the spacer that didn’t ever stay in place, I called them with my complaint on it and they told me they would get back to me which they never did, and now I continue to get bills from them however it is now up to 780$. I don’t feel I should owe them anything and this is a terrible business practice with lack of communication.

    Business Response

    Date: 06/03/2025

    ******

    Thank you for bringing the billing to our attention. In order to ensure accurate billing, we needed to work with insurance to determine what portion of the initial treatment could be covered by insurance. The cost of the initial treatment that was replaced is being waived. There is a portion of the bill you are referencing that includes additional unrelated treatment and that portion is still due. We will reach out to you with a detailed explanation by the end of the week. Thank you. 

    -Sensational Smiles

Sensational Smiles Dentistry Partnership is NOT a BBB Accredited Business.

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