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Business Profile

Elder Law Attorneys

Thompson Law PLLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We utilized Thompson Law in 2014 to prepare a Revocable Living Trust and paid them $**** for this service. On Sept. 20, 2022, we met with Travis ****** to review this trust. We understood that we would pay an hourly fee for this meeting and paid him $*** for this service. We only had one change to make at this time and had to get back with him on one other change (a backup contact person). We had a meeting set up for Oct. 27. My husband and I both got covid and cancelled the meeting. After reviewing our conversations with Travis, we did not feel confident in his abilities in the administration of our Trust. We decided to amend our Trust with another attorney who previously worked with Thompson Law who prepared our original Trust. Again, there was only 1 small change so we didn't anticipate this would be a problem. We then received an invoice for $*** for work done but we did not receive a product. We wrote to Travis asking what work was completed and what changes were made. He replied, again sending the invoice, not answering questions, nor giving us any "draft". We would like to see what work they performed to charge the $***. We paid this invoice but still have not received any product or service or any explanation of what work they actually performed.

Thompson Law PLLC is NOT a BBB Accredited Business.

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