Complaints

This profile includes complaints for CNA Surety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CNA Surety

  101 S Reid St # 300 Sioux Falls, SD 57103-7045

• 

  CNA Surety

  PO Box 5077 Sioux Falls, SD 57117-5077

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding: Very Serious Complaint
  Regarding: Bonding Information: ******* ****** ******** Bond Number: ********: Bond Amount: $25,000 Effective Date: 01/01/2023
  Regarding: California Contractors State Licensing Board Number: * ******
  Regarding: **** ******** *** ************ ******** **** *** ********** ****, Covina, California 91722
  
  Dear CNA Surety Claims Executive:
  
  I hired this guy, *** **** ******* from CES Construction Company out in Covina, California around July 1st, 2024 through a recommendation from another man named ****** from **** ******** ********** ***** ******** who said he was an Honest Guy with a California State License to paint my whole Azusa Property, including the GARAGE Walls and Ceiling!
  
  Before hiring Him, I got another quote from another LICENSED CONTRACTOR to do the whole house and the garage area (walls and ceiling) for the same, expensive price of $6,500.00!
  
  I chose **** ******* because once again, he came Recommended!
  
  I explained to **** ******* that I wanted the Same Paint Job Done For My Whole Home, Including The Garage Walls And Ceiling, Obviously and He Gave ME The Very High Price Of $6,500.00 and so I Accepted It since It Pretty Matched The Other Previous Quote That I Had Already Receive Recently!
  
  Moving Right Along: This man supposedly spent ONE whole week on my property painting, but purposely and deliberately FAILED TO PAINT THE GARAGE AREA leaving paint that is still peeling from the ceiling and walls which look SO UGLY!
  
  If I would have known that this dude was like this then I would NOT have hired him!
  
  Whoever heard of a dude calling himself a Licensed Contractor And/Or Painter that would leave a Garage Area looking like that???
  
  What a **** Lack Of Respect For Somebody's Property And To Charge An Astronomical Sum Of Money To Do This Type Of Job?
  
  He must have thought that I was Stupid or Something since I was out of the country (In Toronto, Ontario Canada) dealing with my Mother's Funeral while he took

  Customer Answer

  Date: 08/20/2024

  dear BBB serving Omaha, Nebraska Executive, i filed a complaint for CNA Surety, but your form was NOT big enough to hold the whole complaint. please forward my whole complaint below to the business for ME on my behalf! thank you. sincerely yours, ****** **** ***** angry and upset CNA Surety Customer /HPS ============================================== **** ****** ********* Los Angeles, California 90016 Friday, August 16th, 2024 V.I.P. Corporate Executive CNA SURETY CLAIMS *** ***** ******** ****** ***** *** Chicago, Illinois 60606 (**** ******** * **** ***** ******** Regarding: Very Serious Complaint Regarding: Bonding Information: WESTERN SURETY COMPANY. Bond Number: ********: Bond Amount: $25,000 Effective Date: 01/01/2023 Regarding: California Contractors State Licensing Board Number: * ****** Regarding: **** ******** *** ************ ******** **** *** ********** ****, Covina, California 91722 Dear CNA Surety Claims Executive: I hired this guy, Mr. **** ******* from CES Construction Company out in Covina, California around July 1st, 2024 through a recommendation from another man named Carlos from IBOT Handyman Electrical ***** ******** who said he was an Honest Guy with a California State License to paint my whole Azusa Property, including the GARAGE Walls and Ceiling! Before hiring Him, I got another quote from another LICENSED CONTRACTOR to do the whole house and the garage area (walls and ceiling) for the same, expensive price of $6,500.00! I chose **** ******* because once again, he came Recommended! I explained to **** ******* that I wanted the Same Paint Job Done For My Whole Home, Including The Garage Walls And Ceiling, Obviously and He Gave ME The Very High Price Of $6,500.00 and so I Accepted It since It Pretty Matched The Other Previous Quote That I Had Already Receive Recently! Moving Right Along: This man supposedly spent ONE whole week on my property painting, but purposely and deliberately FAILED TO PAINT THE GARAGE AREA leaving paint that is still peeling from the ceiling and walls which look SO UGLY! If I would have known that this dude was like this then I would NOT have hired him! Whoever heard of a dude calling himself a Licensed Contractor And/Or Painter that would leave a Garage Area looking like that??? What a **** Lack Of Respect For Somebody's Property And To Charge An Astronomical Sum Of Money To Do This Type Of Job? He must have thought that I was Stupid or Something since I was out of the country (In Toronto, Ontario Canada) dealing with my Mother's Funeral while he took Advantage OF ME And My Money and The Situation! Sadly, I can't get any of my money back immediately for a job NOT finished since I paid him in Cash Through My Online Chase Bank Zelle Account since he Refused to accept a credit card and got Screwed Over Really Bad! I am Seriously Considering Taking Him To Small Claims Court, but will try to go through the California State Licensing Licensing Board First (1st) as well as through CNA Surety (His Bonding Company) To See If He Is Going To Comply And Finish The Garage Doors and Ceiling Once And For All At His Own Expense! Not Mine! Lastly, I Do Not Remember Getting Any Contract From Him Where I Signed Anything! This Is Very Unprofessional, Period Coming From A California State Licensed Contractor! If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at: Voice/Messages/Text: ***** ********. You may also email ME back at: ************************** or ***************************. If You wish to get in touch with **** ******** the California State Licensed Contractor From CES Construction Company out in Covina, California Who Did This Nasty, Incomplete Paint Job, then he can be reached at: Cellular Phone Number: ***** ******** or by email at: ********************* I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank You. Sincerely Yours, Howard Paul Shore Angry and Upset CES Construction Company Paid Up Customer /HPS PS: FYI: I Learned That The Garage Area Was Purposely And Deliberately Missed By **** ******* And His Team Because Back On Friday, August 16th, 2024, When I Met **** ******* And His Wife At My Property For A Tour To See The Work That He Did, That Is Where I Learned About The Garage Area Being Purposely And Deliberately Missed And **** ******* Claims That He Will Fix It, But I Do Not Want A Mickey Mouse Type Of Job Done Either! PS: If You Need Pictures Of The Unfinished And/Or Incomplete Garage Area, Then I Can Get Them For You Once You Assign Me With An Investigator!

  Business Response

  Date: 09/12/2024

  Due to privacy reasons, we cannot disclose details relating to this matter. However, we will respond directly to the complainant in a timely manner.

  Business Response

  Date: 09/12/2024

  Dear BBB,

  My name is ***** ******* and I am the assigned CNA claims handler for this matter.  On Friday, August 23rd, 2024 the complainant informed me that this matter was resolved between Claimant and Principal.  Please see the attached correspondence that shows this matter as resolved.  Due to this information, we proceeded to close our file.

  Sincerely,
  ***** ** *******
  Authorized Representative of
  Western Surety Co. CNASURETY   
  *** ** ******** ******* **** *****
  Chicago, IL 60606
  Telephone ************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to Investigate: CNA Surety neglected to conduct a comprehensive investigation despite evidence highlighting inconsistencies in the notarization process.
  
  Misrepresentation: The company misrepresented facts and attempted to justify the notary's improper actions, providing false explanations and shifting blame away from the notary.
  
  Lack of Compliance: CNA Surety demonstrated a lack of knowledge and compliance with notary laws, making excuses for the notary's actions instead of ensuring adherence to legal requirements.
  
  Lack of Transparency: Throughout the claims process, CNA Surety failed to provide transparency, including updates on the status of my claim and steps taken in the investigation process.
  
  False Information: The company provided false information about efforts to locate the notary, who was actually bonded with CNA Surety during the period in question, indicating a conflict of interest.
  
  Omission of Paperwork: Despite initial assurances, essential paperwork provided by the notary was omitted by the company.
  
  Bias: CNA Surety exhibited bias towards the notary throughout the handling of my claim, compromising the fairness and integrity of the investigation process.
  
  CNA Surety stated the notary's statement asserting the propriety of the notarization process was the sole requirement for dismissing my claim.

  Customer Answer

  Date: 02/09/2024

  CNA Surety failed to review ***** ****** work schedule during the notarization period, and there was no examination of the notary journal. Furthermore, *******, the notary involved, claimed to have submitted her journal, but this statement appears to be false based on the information provided by the Secretary of State.
  I have attached more evidence to support my claim. This additional evidence further highlights the discrepancies in the handling of my claim by CNA Surety.

  Business Response

  Date: 02/20/2024

  Due to privacy reasons, we cannot disclose details relating to this matter. However, we will respond directly to the complainant in a timely manner.

  Customer Answer

  Date: 02/23/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not heard from CNA.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/01/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been calling Western Surety Company for the last week since I received bond information on Masterkraft Construction (**** *********) who we hired to preform work at our home with a contract & he refuses to complete our job or reimburse us money. I called & emailed to submit a claim on his bond held by ******* ****** ******* & the bond actually expires tomorrow but I haven’t received a response on my claim.

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FILED A CLAIM AGAINST A CONTRACTOR'S BOND BECAUSE THE CONTRACTOR SCAMMED ME OUT OF OVER $*******. CNASURETY PROVIDED ME A CONTACT PERSON THAT IS UN-CONTACTABLE BECAUSE THE PHONE NUMBER AND EMAIL ADDRESS THEY GAVE ME DOES NOT WORK. THIS WAS THE EMAIL THEY SENT ME;
  Thank you for contacting CNA Surety
  I have your claim handlers information. Your claim number is ********
  Your claim handler is Leslie ******. Her number is ************. Her email is ***************************
  If you have any questions, please contact Underwriting Services at ************** or simply reply to this email.
  Rebecca **
  Underwriting Services
  **************
  ************************
  I HAVE CALLED CNA SURETY @ ************** AND HAVE LEFT THEM NUMEROUS PHONE MESSAGES. I HAVE ALSO EMAILED CNA SURETY THROUGH THEIR CONTACT FORM ON THEIR WEBSITE AND TO THE EMAIL ADDRESSES THEY PROVIDED TO ME. THEY DO NOT RESPOND.
  MY CLAIM# IS: ********
  THE BOND # IS: ********
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 8, 2022/09/20) */
  The CNA Insurance Companies acknowledge receipt of your letter. The details related to this complaint include data subject to confidentiality and privacy laws. CNA is therefore unable to share information on this claim or policy with the BBB.
  
  CNA will be pleased to respond directly to the insured in a timely manner.
  
  CNA Consumer Services
  ***************