Complaints

This profile includes complaints for Intek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intek

  501 N Harlem Ave # 505 Sioux Falls, SD 57104-2577

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  Intek

  PO Box 1534 Sioux Falls, SD 57101-1534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There equipment was dirty and they did not make me aware of the black mold that was clearly evident. The machines blow the fumes through out the house. Currently billing me for $767.75 and I have received no response to my protest letter. Only another bill with threats for additional charges.

  Business Response

  Date: 10/13/2023

  BBB Response regarding ****** *****
  ·        On Friday 8/25/23, ****** *****
  (Customer) contacted INTEK (Business) for service to complete a water damage
  clean-up in her home.
  ·        We arrived at her home with 7
  technicians and the Area Manager ***** *******  **** ***** showed us the
  affected area.
  ·        Work was discussed between **** *****
  and Bruce, and scope was agreed upon.  This agreement includes **** *****
  signing her a work authorization and price sheet that includes an emergency
  service fee.  This fee is assessed at a certain rate for during business
  hours and a different rate after hours.  **** ***** was charged the during
  business hours rate.
  ·        The work that was completed included:
      o   Removal of carpet pad
      o   Removal of baseboards
      o   Cleaning of mold found behind baseboards
      o   Use of antibacterial to mitigate
  spread of mold found behind washing machine
      o   Setting up drying equipment including
  1 dehumidifier and 4 fans
  ·        When the mold was uncovered during the
  mitigation process, Bruce discussed options with **** ***** and they agreed we
  would do a basic clean at this time and that she would follow up with a family
  member to resolve that issue.  We completed the agreed upon work on 8/25.
  ·        On Monday 8/28/23, after allowing the
  weekend for drying to complete, we checked the affected walls for moisture and
  picked up our equipment.  **** ***** informed us that she would be having
  the pad and baseboards replaced independent of our services.
  ·        We recently received a letter of
  concern and less than 24 hours later, a notice of this BBB complaint with no
  opportunity to respond or resolve.
  Regarding **** ******* concerns:
  ·        Every water event is considered an
  emergency call and is assessed this fee. 
  This is stated on the price sheet.
  ·        We only employ 7 technicians in
  Yankton, so it is not possible that a dozen techs were in the home.  We
  have 7 techs noted that completed work in the home in addition to the Bruce
  Tirrel, our Area Manager.
  ·        We do not diagnose how the water
  damage occurs.  We focus on clean up and repairing water damage.  Any
  ideas or advice regarding the source would only be due to prior experience with
  similar situations.
  ·        Removal of baseboards can cause damage
  to wet sheetrock which would be repaired as a normal part of our restoration
  procedures, if we are hired to complete repairs.
  ·        Machines are monitored via checks to
  see if the damaged area is dry so we can proceed with the job to completion. 
  ·        We acknowledge that the dehumidifier’s
  filter was dirty and should have been changed before using in her home.
  ·        There is no way to determine that the
  dehumidifier did not collect water as it was set up to drain into a bathtub
  drain.
  ·        As we had cleaned the mold / mildew
  that we found, the air movers were not spreading anything that would be
  damaging to the home, however, naturally a fan is going to move air that has a
  smell throughout the home until the issue is resolved.
  ·        Black mold has not been identified as
  being present and testing would be required to determine that, however, as
  stated earlier, we cleaned what growth we found and **** ***** said she was
  using another resource to complete additional work.
  ·        We do not do inspections of the home
  to find water sources, so finding other affected areas would not be in the
  scope of our responsibilities.  Again, we specialize in clean up and
  repair of affected areas.
  ·        Our manager contacted **** ***** to
  answer questions and find a compromise to both parties’ satisfaction. 
  This included an offer to reduce the bill and an acknowledgement and apology
  for the one piece of dirty equipment.
  **** ***** is not satisfied with our
  answers and has sent a second letter.  There are no new concerns stated,
  all concerns have previously been addressed, and we have offered a good faith
  compromise.  **** ***** has only been sent one bill from INTEK.  The
  second notice she received was an automated statement sent out monthly. 
  At this time, we feel **** ***** should make her payment for services rendered
  and close this matter.

  Business Response

  Date: 10/25/2023

  While INTEK disagrees with the customer not paying for the equipment at all, we appreciate the effort to find a resolution.  A phone call to Bruce or our Sioux Falls office would have expedited a resolution with all of the issues raised.  We accept payment of $115.35 and will consider the matter closed.  Thank you

  Customer Answer

  Date: 10/26/2023

  Thank you for helping resolve this issue.