Complaints

This profile includes complaints for Furniture Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Furniture Mart has 32 locations, listed below.

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  Furniture Mart

  2101 W 41st St Sioux Falls, SD 57105-6102

• 

  Becker Furniture

  338 Rosedale Center Plaza Space 590 Roseville, MN 55113

• 

  Becker Furniture

  10150 Hudson Rd Woodbury, MN 55129

• 

  Becker Furniture

  17525 Highway 7 Minnetonka, MN 55345

• 

  Becker Furniture

  1852 County Road D E Maplewood, MN 55109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aprox 16 months ago I bought two Recliners from the furniture Mart in ********. After waiting several months the recliners were delivered but they had ordered a much cheaper version with the same material. I waited another 4 months and the right ones were delivered. After sitting in one aprox 10 times it litterly fell apart and can’t be sat in. I had purchased an extended warranty plus they were under the original one year warranty.
  That was aprox 3 months ago. They were supposed to order a new chair, I cannot get confirmation they did so. No one knows when they are expected in, and NO ONE calls me back. I have talked to 4 different persons - I think after a year and a half dealing with furniture marts run around I would like a refund for both chairs period. They were bought to match, I can’t use just one. I have had a chair splayed out in my family room for months now. NO ONE GETS BACK TO ME - they just take your money, try to get by with sending inferior merchandise and then when caught they don’t honor their warranties I paid over 300 dollars for.
  I think I have been more than patient waiting well over a year to sit in a chair I paid for. Now the other chair shows signs of falling apart - I am a 74 year old woman - they were NOT abused in anyway. I would like my money back for two chairs, they can have them both back and I will buy from a more reputable company to replace them. I don’t want to hear any more lies from them. They sell inferior merchandise, and try to take advantage of older people. They are quite frankly very slick and devious by redirecting calls and making you wait on the phone for an hour, then hang up. I believe this is intentional.

  Customer Answer

  Date: 06/06/2025

  The manager of the store said he will refund my money for both chairs - they picked up both chairs bit 3 days later I have heard nothing, so they now have my chairs and my money, 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to bring this to your attention and file a complaint against ****** Furniture. They are selling products that contain powderpost beetles and after talking with another furniture store, he said it is likely because of wood purchased from China that was not cured properly.
  
  I purchased the Isanti bedroom set from ****** Furniture/Furniture Mart in Duluth, MN in the summer of 2023 for roughly $3,000. Last year I noticed some "saw dust" on the top of the dresser, but didn't think much of it. This past week, I noticed that the dresser has more saw dust and holes in the top of the dresser. After some google searches I determined it to be powderpost beetles. I searched around the bed frame/headboard and another dresser and found more holes/dust and while removing the products I found dead beetles and more dust. I filed a claim that is still in review with ****** but was told that since the purchase was over a year that likely nothing will happen.
  
  These beetles can be dormant for years. I also have found other claims on social media where other customers are having issues with the EXACT same dresser/wood. Links below.
  
  ****** Furniture needs to be held accountable for selling wood that is not cured properly. They are cutting corners at the expense of their customers. Let me know if you want pictures of my furniture. I will be hauling it to the dump soon. I am concerned about my house and am wondering if I need to hire an exterminator now. If this gets into my house this could be catastrophic for my family.
  
  An investigation needs to be opened to look into ****** furniture for this. They are selling high end products that are contaminated with pests and won't do anything about it because it is outside of warranty when the dormant bugs start doing damage.
  
  Links to others: first two links are the exact same product *********************************************************************** ************************************************************

  Customer Answer

  Date: 05/02/2025

  Hello,  I wanted to inform you that Ashley furniture has given me a 100% full credit for the purchase of the items that were infected with powderpost beetles. 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  I am writing to tell you about the customer service with the Furniture Mart in Sioux Falls, SD on **** location.
  
  On November 16th, I went shopping for 2 flex steel rocker recliners and paid $3331.00 by check and was told it would be 4-6 weeks. However, I did not receive them untilJanuary 4th, 2025. Upon delivery we noticed both chairs came as sit chairs and not rockers and also the wrong-colored material I ordered. Both mistakes were made by the manager of the furniture mart when placing the specific order. So, on January 9th I had to find a different colored material as that previous one was not available in the chair. I found one and then was told that beings it was their mistake they would call the company and ask for a rush order hopefully within 4 weeks.
  
  We made several phone calls inquiring the delivery date and several times not even a return call by any manager. Finally on March 20th we received our 2nd delivery. Both delivery men were so good that they pointed out 2 separate cuts in a chair and informed me they would immediately report this and that i could expect a phone call possibly within the half hour. I waited until thenext day and again called the furniture mart and asked what they were planning on doing. They said they had no knowledge of this matter but would check into it. I think **** is the one who finally said they would reorder the chair but could not guarantee the color would be an exact of the other and that it could take another 1O weeks. After thinking aboutthis and we found another chair tuck from the factory we called and requested a full refund. They said that once they getthe chairs back, we would get our refund. The chairs were picked up March 28th, and to this day of April 14, 2025, we have not received our refund. I called and talked to ***** in the corporate office, and she told me they would finally cut the check last Wednesday and it could possibly go out next week whenever there outgoing mail goes which is not every day. I told her if I didn't receive my check by last Friday i was reporting this to the BBB.
  
  I would like to know why any customer should wait over 2 weeks for a check they wrote over 5-6 months ago and no product. Not once in this whole process did the Furniture Mart offer us a discount or a gift card for our inconvenience. The salesmen tell usthey are the number one salesperson of the year but i say they are the worst in customer service.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a king size mattress 3 years ago.the mattress didn’t hold up.Matress had a 10 year warranty .Paid 100.00 to the store to have someone come out and measure divots on both sides . Mattress was defective . Mattress was no longer available so had to pay more for another mattress. The second mattress after a few months didn’t hold up had the same problem. ****** sent out a person to measure as the did with first mattress and it was also defective.( ****** covered the service of a 100.00 to have it measured) ****** told us we could have our money back or get another mattress. We said we could try one last time. Mattress was discontinued so had to pay more money for a up grade. Went to stronger coils rougly 400. 00 We are now on our 3rd mattress and this one is worse than the first two. I’ve been to the store twice and talked to store manager and our sales person. They we’re going to see what they could do. 6 weeks have gone by dint hear anything. Called the store manager agin and she told us that this mattress would have to be measured again. She said her service people would call to set up a time two more weeks passed and I gave her another call. She said “ nobody called you I said no’ she said I will call service again you should hear from them today. It’s been 5 more days and have not heard anything. I don’t know what to do. I just want all my money back so I can purchase a new mattress . I have a very bad back and need to have a good mattress. Bottom line is this is not my fault that all of the mattress Tested were defective I want this nightmare to end.
  Thank you for hearing my story.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to buy the 1 brand of mattress protector to get a warranty. Which makes that brand a monopoly in the Ashley furniture world. The Bedgear brand isn’t working, nor does my skin approve of the material, I’ve been having rashes since the day of use. They will not return because they have been used because they can not sell them. Which leads me to believe it’s profit over customer. I’ve contacted bed gear and they same the same thing. I’d like to know why I was forced to buy a monopoly item that I am unable to return. Why isn’t there more options. It’s poor business all the way around. I want my money back and they can have their product back. I had to go buy all new items due to my skin rash and unable to use the products.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a bed back in 2016 and had to get it replaced with a new one due to side sagging. Now we put in for a new one because there's a dip in the middle of the bed (5 inches). We were told to submit pictures of the bed using the text message the customer service girl (Lucia) sent us. They wanted to the top, sides, the defect. Their policy states that if there are any stains on the mattress that it will automatically be voided. Well our bed has a stain on due to the fact that our daughter had an accident when she slept with us. I called them after this and just wanted to know what the reason was and why a stain had anything to do with the dip. I don't remember the lady's name. I called on Friday Nov. 15th at 3:01pm. We also told that that we bought a mattress protector from there and said it didn't work to prevent that either. We were told that the mattress protector would work for everything, and obviously it didn't. They told me to contact the ******** Insurance for the mattress protectors, and their response was to contact the retailer which led to nothing. They stuck with a stain voids the warranty. I don't understand what a stain has to do with a dip in the bed. The stain isn't even near the dip. I asked the lady this and she said it was there policy. I then find out that the lady said they discontinued the bed we have and if it were approved(which it wasn't) that we would get instore credit. She never told me why the discontinued the bed but with us having two defects I can see why. We were just looking for a credit to use to buy a new bed. We never went a day without the mattress protector on our bed.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product recall notice for a Party Time Recliner we own. It indicated the cup holder LED lighting could overheat posing a fire hazard. I registered to request a repair on September 14, 2023 and received a confirmation number ********. I did not hear anything about when someone would come to make the repair for several months . I called the phone number included in the product recall notice, *************** to find out the status of my repair and spoke to ******* He told me he would escalate my request and told me I should hear from ****** ********* in a week or so. I heard nothing so on February 2, 2024 I called the number again and spoke to ******. She told me should would escalate my repair request to get ****** ********* in Sioux Falls to contact me. Today, February 13, 2024 I received in the mail and "Important Product Recall - 3rd Notice" letter. I called the phone number in the notice - ************** and have been on hold for the past 20 minutes......I want to have the repair made so we no longer have a fire hazard in our home due to the LED lights in the cup holder of our recliner.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "Porter King Sleigh Bed with 2 Storage Drawers" from ****** ********* ********* located at ***** ******* *** *** Albertville, MN 55301". The bottom of storage drawers turned out to be very weak. Storing more than 3 cotton bedsheets makes the bottom sag and the drawers get stuck when I try to pull them out, making them completely useless. Sagging drawers also scrape the bottom of the footboard causing the wood chips to fall off the footboard. I spoke with store manager 2 months ago and they contacted the customer support. A technician visited our home to check the bed and told us that we cannot store more than 15 lbs. I showed him that we only stored 3 bedsheets, which weigh 7 lbs in total. I weighed them in front of him and apparently he did not write that in his report. He said that this way drawers are designed and a replacement part will not help. He said customer support will reach out to me again after he submits his report. But they did not reach out to me in next several weeks. I contacted the store manager several time since then and told them the customer support has not reached back to me. After several attempts, customer support reached back to me 2 months later, on August 14, and 15th. I was out of town and I called them back on August 23rd. They are now saying that they cannot offer me replacement or discount since I did not respond to them, which is untrue. They are also saying that they cannot offer me replacement since the bed is not to my preference, which again is untrue. My preference is use the storage drawers to their promised 15 pounds weight limit, but their design flaw and bad drawer construction quality does not allow me to store barely anything.
  The sole reason I purchased a $1200 bed because I wanted the storage drawers, otherwise I would have purchased the non-storage version panel bed that costs $899.
  I would like a achieve a resolution of this matter asap.