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Business Profile

Furniture Stores

Unclaimed Freight Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Unclaimed Freight Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Unclaimed Freight Furniture has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want a refund on the couch we purchased. It's junk had seven day warranty called several times got put on hold and could not contact them.

      Business Response

      Date: 08/29/2024

      Thank you for contacting me regarding the complaint filed by ****** ****. *** **** purchased a Lazy Boy console love seat from our Aberdeen Ashley Home Store on January 30th, 2024. On May 15th we dispatched one of our upholstery technicians to adjust the seat foam for *** ****. *** **** contacted our help center again on August 2nd, 2024 to advise us that he was again unhappy with the seating on the love seat and was requesting a return for refund. Our help center advised that we are unable to refund but rather service the product. *** **** refused the option and hung up.

       

      The seat cores used in all upholstered seating will break in with normal usage. The firmness of a seat core is subjective to each user, but I assure you that Lazy Boy uses excellent materials in each product they produce. I am unable to provide a refund beyond our 7-day return policy. I am, however, able to order two replacement seat cores from Lazy Boy for *** **** if he accepts this resolution. The new seat cores will also break in and soften from usage in time. This should not be confused as defect but rather normal break in that all upholstery will do.

       

      I suggest that *** **** contact our help center at ************ to generate a request for new seat cores if he

      Business Response

      Date: 08/30/2024

      Thank you for contacting me regarding the complaint filed by ****** ****. *** **** purchased a Lazy Boy console love seat from our Aberdeen Ashley Home Store on January 30th, 2024. On May 15th we dispatched one of our upholstery technicians to adjust the seat foam for *** ****. *** **** contacted our help center again on August 2nd, 2024 to advise us that he was again unhappy with the seating on the love seat and was requesting a return for refund. Our help center advised that we are unable to refund but rather service the product. *** **** refused the option and hung up.

       

      The seat cores used in all upholstered seating will break in with normal usage. The firmness of a seat core is subjective to each user, but I assure you that Lazy Boy uses excellent materials in each product they produce. I am unable to provide a refund beyond our 7-day return policy. I am, however, able to order two replacement seat cores from Lazy Boy for *** **** if he accepts this resolution. The new seat cores will also break in and soften from usage in time. This should not be confused as defect but rather normal break in that all upholstery will do.

       

      I suggest that *** **** contact our help center at ************ to generate a request for new seat cores if he wishes to pursue this option.

       

      Furniture Mart USA has followed all terms of warranty and all terms of sale.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch from unclaimed freight on 9/16/21. I purchased the extended warranty for $280. On 12/9/2023 I filled a repair claim for the recliner motor on the couch that stopped working. I contacted Unclaimed freight and they assured me the couch was coved by the warranty. But after filling a claim with a company called Guardian which was supposed to send a repair technician nothing has happened. I have had phone conversation with both companies that state that I am covered and have received emails from Guardian that a technician would contact me. After 5 weeks and 2 follow up conversations not technician has contacted me. I am asking for Unclaimed Freight to refund the $280 for the warrenty since I purchased the couch from them and wrote the check to them.

    Unclaimed Freight Furniture is NOT a BBB Accredited Business.

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