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Business Profile

Garage Doors

Overhead Door Company of Sioux Falls, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overhead door charged my credit card 505.00 without authorization. The person that was suppose to be charged credit card didn’t go thru so they charged my card they had my card on file. When I called them they (the secretary and billing were rude and told me I had to get the money from the person that was supposed to be charged. The person ****** ****** backed into my garage door he was turning around and was driving without brakes in the car. He smashed 2 panels in the garage door. Took overhead door 6 months to get it ordered and put in. **** ***** the salesman lied to me said panels were ordered and wasn’t. So another salesman took over and ordered the panels. ****** ****** paid for the panels. So when it came to installation the 505.00 his card didn’t go thru so overhead door charged my card without me knowing or authorizing the charge. ****** ****** won’t answer his phone and quit his job at auto zone on e tenth st in sx falls. ******* * ** *** *** **** overhead door told I had to collect from him.?????

    Business Response

    Date: 01/03/2024

    We spoke with complainant and will refund her charge that was made on her credit card. 

    Business Response

    Date: 01/17/2024

    When I spoke to her my understanding was that she had stopped payment on the card. I gave her my name and number to contact if the charge went through and I would get payment to her. I will contact her now and get her payment returned.

    Customer Answer

    Date: 01/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:08/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15, 2021 I placed an order for ********** Steel non-insulated Overhead door with their salesman Mike ******. I gave the company **** dollars as a deposit.

    The salesman bragged at that time about their customers do not have to wait for their doors like other companies (a year wait).

    I have inquired numerous times about my garage door. I have received different "stories" when I have called. At no time as the company taken the lead and provided information. Yesterday, Monday, August 22nd I called again. I was told my salesman again was not in the office, I spoke with a different person, who said they would look into the matter and call me back. No call was received.

    I called this morning, Tuesday, August 23rd and my call was routed to the salesman's voicemail. I did not leave a message since he did not return my phone call the last time. I called again and the lady on the phone told me the wait is a year and half now for some customers. Why? I see houses being built in *********** since we have made our deposit and they have garage doors. Are these all doors purchased from "other" companies?

    I need my door installed before winter. as I explained on October 21st, 2021 my present door is broken and my husband and I did a temporary fix to allow us to open the door on a WEEKLY basis. ****************** it is not good for me to have to store my vehicles outside in snow/ice conditions.

    Can you help us? Thank you

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/23) */
    We spoke to Linda today and let he know that we have received her door and gave her an install date of 8/25. We apologize for how long things are taking but we have very little control due to supply disruption of the last couple years. There are different doors from every manufacturer that take anywhere from 4 months to a year to get. In this case it will be 10 months from order to install which unfortunately is not uncommon.

Overhead Door Company of Sioux Falls, Inc. is BBB Accredited.

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