We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Gil Haugan Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rent at one of *** ******** properties in ******* called ******** *****. On 1/18/2024 around 2 PM water began leaking through the ceiling vent in our kitchen. A few minutes later it then stared to leak from the light fixture a few feet away as well. My fiancé called me as this was happening and asked me to reach out to our property manager ******. When I spoke with her I stated there was water coming from our kitchen ceiling and the first question she asked me was "is it coming through the light fixture?" At this time I was unaware that it had spread to the light fixture I was only aware of the vent. I stated back to her that I was unsure and she responded back with "I will send *** that way." When *** entered our unit he looked over the area for less than 5 minutes, stated he was going to fix the issue upstairs (we are a lower unit with someone above us) and he would be in touch with ****** and left the unit. When he returned he first removed the glass dome of the fixture and stated that would be enough for air flow to get into the ceiling. My fiancé, who is IICRC certified in water mitigation, told *** and ****** that it was not enough to dry the affected area properly. *** once again left and returned unannounced once again and proceeded to remove the rest of the light fixture. During all of this back and forth my fiancé asked for rent to be taken off due to this mishap and having to live in a unit with feces water in our kitchen and above our ceiling. She then stated she will not take demands from him and if we aren't happy we can find another place. My fiancé took it upon himself to visit with the neighbors above us to see what had happened. After speaking with them we found out that *** had already been to their unit due to their toilet overflowing from the reservoir and the bowl onto the floor prior to our call. We were told he plunged the toilet aggressively, left the mess, and left the property without visiting our unit to see if it had affected us.

Gil Haugan Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.